Director, US Distribution & Fulfillment at Insulet… · Acton

Director, US Distribution & Fulfillment Location: US - Massachusetts (Acton - Distribution Center) Director, U.S. Distribution & Fulfillment Department: Global Supply Chain Operations Location: United States Global Supply Chain Operations is responsible for the development and execution of fulfillment strategies throughout the product lifecycle—from procuring raw materials to delivering finished goods to customers. This includes material management, capacity planning, logistics, distribution, and inventory management, with the goal of guaranteeing material availability and high customer service levels while optimizing value in a fast‑growing environment. Position Overview Insulet is seeking an energetic and strategic leader to be the Director of U.S. Distribution. This person will lead the daily operations of two U.S. distribution centers, overseeing all warehouse activities, KPI performance, finished‑goods storage, inventory accuracy, and customer fulfillment. They will also have dotted line management to PDM manufacturing teams and quality operations in both distribution locations. This role is accountable for developing people and processes, improving documentation, strengthening system controls, and driving automation to enable scalable, best‑in‑class distribution operations. The ideal candidate is a strategic and operational leader with deep experience in warehouse distribution, optimization of storage capabilities, system improvements, and performance management. They will collaborate cross‑functionally to ensure reliable, compliant, and efficient fulfillment to customers across the United States. Key Responsibilities Operational Leadership & Oversight Lead daily distribution and warehouse operations across two U.S. fulfillment locations, ensuring safe, compliant, and highly efficient execution. Oversee finished‑goods receiving, storage, replenishment, picking, packing, and shipping activities. Ensure inventory accuracy, proper material handling, and optimal space utilization. Provide strong direction and leadership to site managers, supervisors, and hourly warehouse teams developing standard work and measurable performance structure. KPI Management & Performance Excellence Establish, track, and manage KPIs for warehouse operations, including productivity, accuracy, fulfillment speed, safety, cost, and service levels. Conduct daily, weekly, and monthly performance reviews; implement action plans to address gaps. Partner with multiple functions including but not limited to Planning, Quality, Manufacturing, Customer Care, and IT to resolve issues impacting order fulfillment or system data integrity. Documentation, Systems & Controls Improve and standardize operational documentation, SOPs, and work instructions across both distribution centers. Strengthen system and process controls to improve accuracy, audit readiness, and compliance. Champion continuous improvement in WMS, system configuration, and data flow. Manage and resolve system discrepancies and lead root‑cause analysis to prevent recurrence. Process Improvement & Automation Identify and lead initiatives to automate manual processes, improve warehouse flows, and enhance system tools. Drive optimization of storage capacity through layout improvements, slotting strategies, and material‑flow redesign. Implement best practices related to Lean, Six Sigma, and other operational excellence methodologies. Customer Fulfillment & Cross‑Functional Collaboration Ensure consistent, high‑quality fulfillment to customers, meeting all SLAs for order accuracy, service levels, and delivery timing. Partner closely with Customer Care, Commercial teams, Quality, and Planning to resolve escalations and improve customer experience. Support launch activities, special programs, and high‑growth demand scenarios. People Leadership & Development Develop high‑performing warehouse teams through coaching, training, clear expectations, and succession planning. Foster an inclusive, safety‑first culture rooted in accountability, engagement, and continuous improvement. Set annual goals and guide managers in building talent pipelines and operational bench strength. Qualifications Proven leadership experience (10+ years) in U.S. distribution, warehousing, logistics, or supply chain operations. Experience managing multi‑site warehouse operations and medium‑to‑large teams driving standard work and structure. Demonstrated success in implementing process improvements, automation, and warehouse systems enhancements. Strong understanding of SAP WMS, inventory controls, and data integrity processes. Skilled in KPI development, performance management, operational reporting, and data analysis (PowerBI a plus) Excellent communication, stakeholder management, and cross‑functional collaboration skills. Ability to thrive in a fast‑paced, high‑growth environment. Education & Experience Bachelor’s degree required; preferred fields include Supply Chain, Operations Management, and Engineering. Master’s degree a plus. Certifications in Lean, Six Sigma, or APICS preferred. Experience in regulated or quality‑sensitive environments preferred. Additional Information Travel between U.S. warehouse sites required (~20%). Role is based in the United States. Additional Information: Compensation & Benefits: For U.S.-based positions only, the annual base salary range for this role is $144,600.00 - $216,900.00 This position may also be eligible for incentive compensation. We offer a comprehensive benefits package, including: • Medical, dental, and vision insurance • 401(k) with company match • Paid time off (PTO) • And additional employee wellness programs Application Details: This job posting will remain open until the position is filled. To apply, please visit the Insulet Careers site and submit your application online. Actual pay depends on skills, experience, and education. Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com. We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it! At Insulet Corporation all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. (Know Your Rights)