Sterile Processing Manager at Instrumentum in Richmond, VA

WHAT WE DO

Instrumentum is an innovative provider of off-site surgical instrument sterilization, transportation, storage, and loaner tray logistics, serving health systems and ambulatory surgery centers (ASCs). With the recent acquisitions of early market movers in this space, we are growing a national footprint with a mission to disrupt a traditionally fragmented and under digitized sterile processing industry. We are scaling rapidly to address the rising demand for elective surgeries and streamlined sterile processing services.

WHY IS THIS IMPORTANT?

Sterilization Processing Departments (SPDs) are one of the most important and yet most overlooked areas of a hospital or surgery center. This is a critical and growing problem as staffing shortages, poorly maintained facilities, and failure to adhere to the standards required to ensure patient and staff safety are increasing costs and potentially putting lives at risk. Even though sterilization is central to providing surgeries, it is often an afterthought for most facilities. The people who work in the SPD know it, and the deteriorating morale of the SPD workforce is adding to the decrease in sterilization competency.

Sterilization is ALL we do. Our people are the core of our company, and we treat them accordingly – like the rockstars they are. We’ve invested heavily in our facilities, equipment, and processes, and we do it right. Every time. We hire the best, and we don’t have to look far. The best SPD technicians and coordinators love what they do, and they want to work in a place where they are valued. That place is Instrumentum.

WHAT WE NEED

At Instrumentum, the Director of Sterile Processing is a steady and confident leader who sees the full picture and stays grounded when the pace picks up. This role requires someone who is detail-oriented, who doesn’t just react to problems but anticipates them — someone who brings structure to complexity and calm to pressure.

This role isn’t about managing a shift – it’s about orchestrating an entire sterile processing operation across multiple shifts, teams, and challenges. You’ll lead our SPD Coordinators and take full ownership of the department’s performance: the people, the processes, the quality, and the outcomes. You’ll be the anchor – clear-eyed, solution-oriented, and always five steps ahead. We’re looking for someone who thrives in complexity, finds clarity in structure, and leads with both accountability and care. You see the whole board. You bring people together to meet a higher standard – because you know this work is too important to get wrong.

If you’re ready to step into the highest level of SPD leadership at the facility level – and create something exceptional – this might be your next move.

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WHAT YOU WILL DO

Department Leadership

• Lead the entire Sterile Processing Department, including all Coordinators and Technicians across multiple shifts
• Establish and uphold department-wide goals, quality standards, and performance benchmarks
• Build a culture of excellence, safety, and professionalism across the team

Operations & Compliance Oversight

• Ensure full compliance with AAMI, CDC, CMS, and other regulatory and accreditation standards Oversee department audits, policies, inspections, and action plans
• Standardize workflows and drive operational consistency across shifts

Team Management & Development

• Train and coach SPD Coordinators; serve as their primary point of escalation and development
• Monitor team performance and partner with HR on evaluations, corrective actions, and recognition
• Provide ongoing education and leadership development support

Quality Assurance & Continuous Improvement

• Implement quality control systems and track metrics related to accuracy, throughput, and turnaround times
• Lead root-cause investigations and corrective measures in response to quality issues or process deviations
• Collaborate with cross-functional partners to drive continuous improvement

Cross-Departmental Collaboration

• Act as the SPD liaison to Logistics and Transportation teams, Facility Leadership, and external partners
• Ensure the timely and accurate availability of sterilized instrumentation for all customer surgical schedules
• Represent the SPD in leadership meetings and company initiatives

WHAT YOU WILL DELIVER

• A high-functioning, compliant, and responsive SPD operation across all shifts
• Well-trained, engaged Coordinators and technicians who are aligned and supported
• Operational excellence, evidenced by consistent quality and efficient throughput A culture that attracts, retains, and develops top-tier sterile processing talent

WHAT WE OFFER

• A compelling vision and mission, and the collective pursuit of excellence.
• A great environment. We’re pretty fun to work with and are building an awesome team.
• Generous benefits and growth opportunity with a well-positioned, fast-growing company.

WHAT YOU WILL BRING TO THE TABLE

• Certification in sterile processing (CRCST or equivalent required)
• At least 5 years of sterile processing experience, including 3+ years in a management role
• Strong knowledge of industry regulations, infection control practices, and audit readiness
• Proven ability to lead large teams across multiple shifts and drive measurable results
• Excellent communication, team-building, and decision-making skills
• Experience in high-volume, high-acuity surgical environments preferred

DETAILS

This is an on-site position at our Richmond, VA location. We are building other facilities and working with various partners, so occasional travel may be necessary to share best practices and meet with vendors and partners.

You will need to fully cooperate with and adhere to all company health, safety, and environmental policies and procedures, communicating suggestions for improvement as necessary.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Instrumentum is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age (40 or older), disability, medical condition, genetic information, marital status, military and veteran status or any other protected characteristic under federal or applicable state laws.