CRM Administrator at Inspira Education in New York City, NY

About Inspira Education Inspira Education Group is one of the fastest-growing edtech startups in the US. We started with a simple mission to democratize access to high-quality coaching so that every student in the world has an equal opportunity to access the best opportunities. As the world’s leading network of top admissions coaches in medical, legal, business, and college studies, we’re building software and services in one place—disrupting long-entrenched application processes with products and experiences that strive to provide an equal platform for candidates from diverse backgrounds worldwide. As one of the fastest-growing edtech firms in the world, we are backed by some of the leading venture capital firms and investors in the world, including Zeev Ventures, Quiet Capital, Craft Ventures, Jeff Fluhr (Founder of Stubhub), and David Sacks (Former COO of PayPal and Founder of Yammer). The Role We’re expanding our CRM operations team and looking for a CRM Administrator to help scale and strengthen the systems and processes we’ve already begun building. This is a highly impactful role where you’ll partner closely with our existing CRM leadership and collaborate with marketing, sales, and student success teams to drive efficiency as we continue to grow globally. In this role, you’ll support and enhance our CRM operations by improving workflows, refining processes, and ensuring our systems evolve alongside the business. You’ll work hands-on in HubSpot, helping enable DTC sales motions, reporting, and day-to-day execution across teams. If you enjoy translating business needs into scalable CRM solutions and thrive in a fast-paced, collaborative environment, this role will be a great fit. You’ll play a key role in scaling Inspira’s revenue funnel by supporting process improvements, enabling teams with the right tools and data, and contributing to actionable business insights. The ideal candidate is detail-oriented, proactive, and brings a strong bias toward action, problem-solving, and continuous improvement. This role requires 5-days a week in-office (Gramercy) Responsibilities Collaborate with sales, marketing, and operations teams to enhance operational excellence and rigor in the business Define, develop, and implement sales, marketing, and student success support systems and scalable processes Work closely with key stakeholders/cross-functional teams to understand operational needs and improve existing workflows Educate the sales, marketing, and student success teams about process changes and system updates, keeping them informed about change management Assist the team in finding simple and scalable process solutions for day-to-day challenges Ensure data accuracy in HubSpot CRM Lead all attribution infrastructure - UTM tracking, Google Analytics, Ad platforms Integrate all of our platforms, e.g., GTM, GA4, and HubSpot Integrate our third-party tools with GTM, GA4, and HubSpot (e.g., webinar tools, outgrow, etc.) Write and maintain documentation for operation processes Prepare ad hoc analyses and participate in special projects as needed Create and maintain reports and dashboards that facilitate quick decision-making at scale Drive process improvement, adoption, and effectiveness at all levels of the sales process Qualifications 4+ years of experience in Business, Sales, Success Operations, or a similar role Proven experience collaborating with sales, marketing, and operations teams to drive strategic initiatives Bachelor’s degree required, Masters degree preferred Experience in a startup environment and a demonstrated ability to work within a scaling team, ideally having been part of a team with less than 50 employees Strong knowledge and understanding of sales and customer success disciplines Solid functional understanding of HubSpot CRM, with robust experience in creating and maintaining reports and dashboards Excellent analytical thinking skills, with the ability to break down ambiguous problems into clear, manageable components and identify optimal solutions Exceptional verbal and written communication skills, along with strong organizational abilities; experience in project or program management is a plus Strong problem-solving and troubleshooting skills, with the ability to escalate issues and roadblocks as necessary Commitment to drive actionable outcomes and results Ability to balance a sharp focus on measurable outcomes with genuine empathy for people, customers, and the business. Flexible team player with a proactive approach High energy, humility, and the capacity to work effectively with diverse personalities This is a hands-on position; the ideal candidate must be willing to "roll up their sleeves” What we look for A passion for cultivating authentic connections Individuals who embody a winning attitude A mindset fueled by curiosity Determination to hustle and overcome challenges An infectious enthusiasm and adaptability Boundless energy and relentless tenacity Why you'll love Inspira Amazing people with a great vision and values Ability to work directly with co-founders and drive impact super quickly Your work directly impacts the lives and careers of students across the globe 100% coverage of health, vision, and dental benefits Flexible Paid-time Off Learning and Development Budget Retirement Savings Plans - 401k with matching Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network), AAPI, Rainbow (LGBTQIA+), Gender+, LatinX, Black Excellence, Disability Community, and Veterans Note: certain benefits are not provided to 1099 contract worker Interested in learning more about Inspira Education, please visit Inspira Education Group. Inspira Education Group does not discriminate based on race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in providing employment opportunities and benefits.