Project Delivery Manager at Innovia Consulting in UNITED

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Welcome to Innovia - your premier partner in navigating the ever-evolving landscape of Microsoft Dynamics NAV and Business Central solutions.

The Project Delivery Manager is responsible for performing leadership and project management duties that support the mission and values of Innovia. This role will lead a team of highly skilled application, technical, and development consultants to successfully work together to execute Business Central upgrades, implementations, and customer process improvement projects within the established time frame and budget to a high degree of customer satisfaction. The Project Delivery Manager will do this by being the communication link between their assigned project team, third-party software vendors, customers, and the customer engagement team.

Skills/Abilities

• Effective and efficient oral and written communication.
• Ability to delegate tasks that best utilize the skill sets of their team.
• Strong ability to establish and maintain effective working relationships.
• Ability to organize, plan, prioritize, and delegate tasks when appropriate.
• Creative problem-solving skills with the ability to provide unique solutions.
• Effective leadership abilities with strong interpersonal skills.
• Excellent time management skills with a proven ability to meet deadlines and deliverables.
• Ability to find and effectively facilitate a resolution to any challenges, discrepancies, or miscommunications.
• Ability to empathize with and understand customers' experiences

Typical Activities

Performance Management

• Conduct annual performance evaluations that are timely and constructive.
• Establish SMART goals and performance criteria in collaboration with the employee, human resources, and leadership team.
• Hold quarterly performance check-ins to review progress.
• Coach team members for improvement and development.
• Keep and maintain appropriate documentation of employee performance.
• Handle discipline and termination of employees as needed, following company policy.

Team Support

• Hold regular team meetings to engage team members and discuss current and upcoming project tasks and roadblocks.
• Work to maintain 70% billable utilization goals by:
• • Prioritizing project tasks.
    • Managing training schedules to promote skill development.
    • Assisting with finding billable work when team members’ schedules have identifiable gaps.
• Ensure that the team complies with company policies and safety standards.
• Work with other leads to provide additional resources when necessary to ensure the timely delivery of project requests.

Staffing

• Ensure the team has appropriate staff to meet objectives.
• Assist human resources with employment interviews as needed.
• Coordinate and lead new hire onboarding.

Managing Up

• Identify training and development opportunities and present them to management for consideration.
• Work with the Leadership team to design process improvements.
• Provide feedback on weekly metrics to leadership and the team.
• Coordinates with human resources to respond to employee concerns or complaints.

Project Management

• Create and maintain project plans for multi-month projects, working with the customer and team members to set targets for milestones and adhering to deadlines.
• Delegate work and assignments to team members based on expertise, work experience, and time constraints.
• Serve as the customer’s primary point of contact on all the teams’ assigned projects.
• Perform quality control on the project throughout the lifecycle to ensure it meets or exceeds Innovia’s expected standards.
• Adjust schedules and targets on each project as needed.
• Communicate financing and budgetary needs to the project’s Customer Engagement Specialist.

Customer Support

• Manage triage of your team’s assigned support tickets.
• Manage budget vs. actual hours on tickets. Work with team members and Customer Engagement if actual work is anticipated to exceed the assigned budget.
• Manage larger service projects.

Qualifications

• Associate’s degree in business, management, information systems, OR related work experience required.
• Proven supervisory experience is required.
• Proficient with Microsoft Office Suite or related software required.
• Basic knowledge of ERP or software implementation methodologies (Waterfall, Agile) is preferred.

Work Environment

• Willing to travel 10% of the time or based on the needs of the organization.
• Prolonged periods of sitting at a desk and working on a computer.