Application Support Engineer (L2… at Innover Digital · Bengaluru

Role Overview

We are seeking an Application Support Engineer with expertise in Microsoft Power Platform and Azure technologies to provide Level 2 production support, troubleshoot complex application issues, and implement low-to-medium complexity enhancements.

Key Responsibilities

• Investigate and resolve complex application and integration issues.
• Perform root cause analysis across Power Apps, Power Pages, Dataverse, Azure Functions, APIs, and third-party integrations.
• Troubleshoot workflow failures, business rule issues, and performance bottlenecks.
• Implement configuration changes and minor code enhancements.
• Support application deployments, environment management, and controlled data fixes.
• Collaborate with infrastructure, security, business, and vendor teams.
• Create and maintain knowledge base articles, runbooks, and support documentation.
• Identify recurring issues and recommend preventive measures.

Required Technical Skills

• Microsoft Power Apps
• Power Pages
• Power Automate
• Dataverse
• Azure Functions
• REST API Integrations
• Power Fx
• Application Troubleshooting & Root Cause Analysis

Preferred Skills

• SQL Server
• Azure Monitoring/Application Insights
• ITIL Change & Incident Management
• Experience supporting enterprise or business-critical applications

Qualifications

• Bachelor's degree in Computer Science, IT, or related discipline.
• 4+ years of experience in Application Support, Production Support, or Technical Operations.

NOTE- ROTATIONAL SHIFT

Requirements

A candidate should ideally have all 8 core technical skills:

• ✅ Power Apps
• ✅ Power Pages
• ✅ Power Automate
• ✅ Dataverse
• ✅ Azure Functions
• ✅ REST API Integrations
• ✅ Power Fx
• ✅ Application Troubleshooting + RCA

And additionally:

• ✅ 4+ years Application/Production Support experience
• ✅ L2 production support experience
• ✅ Complex issue investigation and resolution
• ✅ Workflow/integration troubleshooting
• ✅ Production deployment/environment support
• ✅ Configuration changes/minor enhancements
• ✅ Controlled production data fixes
• ✅ Good stakeholder communication

Recruiter Screening Priority

Tier 1 – Non-negotiable

Power Apps + Power Pages + Power Automate + Dataverse + Azure Functions + REST APIs + Power Fx + L2 Application Support/RCA

Tier 2 – Strongly Preferred

Azure Application Insights/Monitoring + SQL Server + Deployment/Environment Management + ITIL

Tier 3 – Supporting Skills

Knowledge Base + Runbooks + Vendor Management + Enterprise Application Support

Important Profile Filtering Rule

Do not shortlist a candidate only because they are a Power Platform Developer.

The profile should demonstrate production/application support responsibilities, such as:

• Production incident troubleshooting
• L2 support
• RCA
• Power Automate flow failures
• Power Apps/Power Pages issues
• Dataverse issues
• API/integration failures
• Azure Function troubleshooting
• Monitoring/log analysis
• Production deployments
• Defect fixes and minor enhancements