Inn of the Mountain Gods Resort and Casino

Position Description

Position Title: Child Care Attendant

Reports To: Childcare Manager, Child Care Assistant Manager, Supervisors

Supervises: N/A

Summary of Position

Assist in providing early learning and development for children ages 6 weeks to 12 years and 11 months.

Key Responsibilities and Performance/Behaviors

• Ability

• Can explain and demonstrate Hospitality Behaviors and Performance Standards.

• Understands where to get the information needed to complete tasks to standard.

• Can explain and demonstrate technical skills used to complete tasks to standard.

• Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard.

• Understands how to take ownership of problems and solve them when solutions may not be available.

• Can explain how to request help from others when needed to complete task or goal.

• Has complete knowledge and can tell others of IMGR&C products and services.

• Performance

• Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP’s and task lists.

• Responds to obstacles; finds new ways to reach desired end results.

• In absence of guidance, acts and takes charge to respond to guest or internal customer needs.

• Responds to change by quickly applying talent and skills in a positive way to succeed.

• Supports achievement of Quality Goal; “Do it right the first time.”

• Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair.

• Makes suggestions to improve performance.

• Behavior

• Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, and Customer Recovery Skills).

• Approaches all activities with enthusiasm and encourages enthusiasm from others.

• Chooses a positive approach in all situations.

• Respects individuality of others; continues to communicate in order to work together.

• Speaks positively about guests, other team members and our business in all situations on and off property.

• Treats other with respect in all situations.

• Service

• Serves others.

• Identifies and can communicate needs of guests and others.

• Takes quick action to serve others in a way that meets/exceeds their needs.

• Identifies ways to improve individual or team’s service to others.

• Provides service outside job responsibilities if needed to help resort succeed.

• Takes ownership of guest problem(s) until it is solved.

• Professionalism

• Meets IMGR&C Appearance standards.

• Professionally supports IMGR&C reputation and image in all situations, on and off property.

• Attendance

• Meets IMG&C policy for attendance.

• Provides notification in advance (method dependent upon time of submission request)

• Communication

• Provides information others need to succeed, in time for them to use it.

• Shares with next shift the information needed for them to succeed.

• Listens to others without interruption; acts on their feedback when possible.

• Asks questions to better understand expectations of others.

• Reports all guest complaints and compliments to Supervisor or Manager.

• Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards.

• Team Work

• Puts Success of team ahead of personal success.

• Helps other team members succeed without being asked.

• Takes action to resolve conflict between individuals.

• Helps other departments achieve success.

• Reports ideas to increase team success and guest satisfaction to Supervisor or Manager.

• Does whatever is necessary to help department and resort success.

• Contributes ideas that support progress and success at shift, team and departmental meetings.

1. Essential Duties and Responsibilities: include the following and are subject to change at management’s discretion:

• Child Supervision & Safety

  • Maintain required child-to-staff ratios.
  • Ensure health and safety standards, including sanitation and emergency procedures.
  • Maintenance of cleanliness of children (diaper changes, bathroom assistance, cleaning after meals)

• Curriculum & Instruction

  • Implement age-appropriate curriculum aligned with NM Early Learning Guidelines.
  • Willingness to abide by lesson plan guideline and create developmental activities
  • Facilitate activities that promote language, literacy, math, and social-emotional development.

• Behavior Guidance

  • Apply positive behavior strategies and individualized supports when needed.

• Family Engagement

  • Communicate daily with parents about child progress and needs.
  • Participate in family conferences and program events when needed.

• Documentation & Compliance

  • Complete attendance, incident reports, and developmental observations.
  • Adhere to state licensing regulations and FOCUS quality standards.

• Professional Development

  • Attend required trainings and maintain certifications (CPR, First Aid, Food Handlers).
  • Engage in continuous improvement and quality initiatives.

• Organizes and participates in recreational activities, such as games.

• Assist in preparing food and refreshments and serves meals and refreshments.

• Observes and monitors children’s play activities.

1. Supervisory Responsibilities

There are no supervisory responsibilities associated with this position.

1. Education and/or Experience Requirements

• High School Diploma or General Education Degree (GED).
• Six months of experience working with children.
• Bilingual English/Apache preferred.
• Must be 18 years of age or older.
• Must obtain and maintain CPR and First Aid Certification
• Must obtain and maintain Food Handler’s Card.
• Must follow the chain of command.
• Must be willing to obtain training on-line or virtual for certification.
• Must have reliable transportation.
• Must have proven record of dependability. No history of excessive no call no show.
• Be able to work 10 hours considering the demands of services provided.
• Must successfully pass a pre-employment drug/alcohol screen and background investigation, in accordance with the Child Care Protection Act.
• Must pass pre-employment criminal background investigation.
• Mescalero Apache Tribal preference: bicultural experience preferred.

1. 4. Skills and Competencies

• Genuine interest in the development of children.
• Knowledge of the various developmental milestones per age group.
• Experience with children in a structured classroom environment
• Must be flexible working with children of all age groups.
• Organizes and stores toys and material.
• Read to children, and teach them simple drawing and songs.
• Adaptability to the various needs of the children
• Adheres to all regulatory, departmental, and resort policies and procedures.
• Performs other duties as assigned.
• Knowledge of occupational hazards and applicable safety practices.
• Knowledge of principles and practices of early childhood development and care.
• Knowledge of proper and safe food handling, storage and disposal requirements.
• Skill in nurturing, motivating, teaching and guiding children.
• Skill in displaying mature, patient and understanding behavior using emotional maturity
• Ability to supervise and ensure a safe learning environment for children in a classroom setting.
• Ability to adapt curriculum to meet the needs of all children including “at-risk”, special needs, gifted and culturally diverse populations.
• Ability to use excellent communication skills with especially good listening skills and oral communication.
• Ability to respond to and remain calm in an emergency or crisis situations.
• Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers at all levels.
• Ability to respect the dignity of each family, culture, customs and beliefs.
• Ability to work professionally and cooperatively with staff, parents and community members.
• Ability to maintain confidentiality.
• Willingness to perform janitorial duties

1. Physical Demands and Occupational Hazards

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position.

While performing the duties of this position, the team member is frequently required to stand, walk, use hands, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand held communications devices. Lifting items weighing 50 pounds or more is regularly required.

1. Work Environment

Work is generally performed in a child care center, classroom environment and outdoors with high noise level. Exposure to bodily fluids, urine, or feces of babies or infants and small children. Exposure to unpleasant odors and infectious disease. Exposure to natural weather conditions and various dusts and mists may occur while performing outdoor duties. Extended hours and regular shifts may be required.