H5070 SECURITY OFFICER TC at Inn Of The… · Mescalero

Position Title: Security Officer

Reports To: Security Manager, Supervisor

Supervises: N/A

Summary of Position

Responsible for ensuring security and safety with Resort and Casino guests and employees of Casino Apache Travel Center against, fire, theft, vandalism, and illegal entry. The Security Officer maintains security over the facility during assigned shifts, and escorts internal money transfers throughout the CATC or to external armored car facilities. Escorts customers and employees to ensure their safety.

Key Responsibilities and Performance/Behaviors

• Ability

• Can explain and demonstrate Hospitality Behaviors and Performance Standards.

• Understands where to get the information needed to complete tasks to standard.

• Can explain and demonstrate technical skills used to complete tasks to standard.

• Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard.

• Understands how to take ownership of problems and solve them when solutions may not be available.

• Can explain how to request help from others when needed to complete task or goal.

• Has complete knowledge and can tell others of IMGR&C products and services.

• Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner.

• Performance

• Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP’s and task lists.

• Responds to obstacles; finds new ways to reach desired end results.

• In absence of guidance, acts and takes charge to respond to guest or internal customer needs.

• Responds to change by quickly applying talent and skills in a positive way to succeed.

• Supports achievement of Quality Goal; “Do it right the first time.”

• Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair.

• Makes suggestions to improve performance.

• Behavior

• Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills).

• Approaches all activities with enthusiasm and encourages enthusiasm from others.

• Chooses a positive approach in all situations.

• Respects individuality of others; continues to communicate in order to work together.

• Speaks positively about guests, other team members and our business in all situations on and off property.

• Treats other with respect in all situations.

• Service

• Serves others.

• Identifies and can communicate needs of guests and others.

• Takes quick action to serve others in a way that meets/exceeds their needs.

• Identifies ways to improve individual or team’s service to others.

• Provides service outside job responsibilities if needed to help resort succeed.

• Takes ownership of guest problem(s) until it is solved.

• Professionalism

• Meets IMGR&C Appearance standards.

• Professionally supports IMGR&C reputation and image in all situations, on and off property.

• Attendance

• Meets IMG&C policy for attendance.

• Informs supervisor of future absence as far in advance as possible.

• Required to work all Marketing Special Events and Concerts.

• Communication

• Provides information others need to succeed, in time for them to use it.

• Shares with next shift the information needed for them to succeed.

• Listens to others without interruption; acts on their feedback when possible.

• Asks questions to better understand expectations of others.

• Reports all guest complaints and compliments to Supervisor or Manager.

• Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards.

• Team Work

• Puts Success of team ahead of personal success.

• Helps other team members succeed without being asked.

• Takes action to resolve conflict between individuals.

• Helps other departments achieve success.

• Reports ideas to increase team success and guest satisfaction to Supervisor or Manager.

• Does whatever is necessary to help department and resort success.

• Contributes ideas that support progress and success at shift, team and departmental meetings.

1. Essential Duties and Responsibilities include the following and are subject to change at management’s discretion:

• Provides overall protection from, and elimination of, anything that may tend to jeopardize the welfare and security of the company assets, properties, guests/customers, and employees.
• Patrols the buildings and grounds.
• Safe guards the assets of the IMGR&C and CATC.
• Responds to radio and emergency calls as needed.
• Enforces gaming regulations included in the Internal Control Structure.
• Prepares accident and incident reports.
• Guards and transports chips, tokens, currency, and coins throughout the Resort facility.
• Collects and transports drop boxes to storage area.
• Maintain excellent customer relations at all times.
• Observes slot/gaming machine drop.
• Performs card game and table game drop.
• Periodically examines doors, windows, and gates to determine that they are secure.
• Bans violators of rule infraction and apprehends or expels persons engaging in suspicious or criminal acts.
• Periodically inspects equipment and machinery to ascertain if tampering has occurred.
• Watches for and reports irregularities such as fire hazards, leaking water pipes, and security doors left unlocked.
• Sounds alarm or calls police/fire department by telephone in case of emergency.
• Registers at watch stations to record time of inspection trips.
• Records data such as property damage, unusual occurrences, and malfunctioning of machinery or equipment.
• Performs janitorial duties and sets thermostatic controls to maintain specified temperature in buildings or cold storage rooms.
• Responds to Medical Emergencies.
• Regulates vehicle and pedestrian traffic at Resort entrance to maintain orderly flow.
• Adheres to all regulatory, departmental, and resort policies and procedures, and to the casino ICS.
• Works closely with other department and maintain open communication with all employees.
• Stands/walks for a longer period of time while at post or on patrol.
• Must be able to obtain and maintain a Class III Gaming License.

1. Supervisory Responsibilities

   This position has no supervisory responsibilities.

2. Education and/or Experience Requirements

   Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork.

• High School Diploma or General Education Degree (GED) or six months to one year job-related experience may be substituted. Mescalero Apache Tribal preference; bicultural experience preferred. Must hold a valid state driver’s license or be able to obtain one.

1. Physical Demands

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position.

While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand held communications devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for several hours.

1. Work Environment

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position.

The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guest. May be subject to high stress environments.