Data Analyst Intern, AI & Chatbot… at Inmar… · Winston-S…

Summary: Inmar Intelligence is a leading data-driven solutions provider that partners with major brands and organizations. They are seeking a Data Analyst Intern to support AI-driven systems that enhance customer support operations, focusing on optimizing chatbot performance and improving knowledgebase structure. Responsibilities: - Analyze chatbot performance data to identify trends, gaps, and opportunities for improved accuracy and deflection - Organize, document, and enhance knowledgebase content to strengthen chatbot responses and user experience - Use AI tools (such as ChatGPT and Gemini) to assist in summarizing, tagging, and structuring support content for automation - Collaborate with internal teams to identify and prioritize high-impact data sources across the Healthcare division for integration into chatbot and knowledgebase systems - Support measurement and reporting on chatbot effectiveness, knowledgebase utilization, and customer support efficiency - Assist with documentation of best practices, workflows, and insights to support long-term knowledge management initiatives - Contribute to brainstorming sessions and design discussions focused on scaling Inmar’s AI-enabled support capabilities Required Qualifications: - Currently pursuing a Bachelor's degree in Data Analytics, Information Systems, Business, or a related field - Proficiency in Microsoft Office and Google Workspace (Excel/Sheets, Docs, Slides) - Comfort using AI tools for research, analysis, and documentation - Strong analytical, problem-solving, and organizational skills - Excellent written and verbal communication skills, with the ability to document findings and recommendations clearly - Interest in customer experience, automation, and knowledge management - Ability to work both independently and collaboratively within diverse teams Preferred Qualifications: - Experience structuring or organizing content for AI systems (e.g., tagging, summarization, knowledgebase work) is a plus Required Skills: Data Analytics, Microsoft Excel, Google Sheets, Microsoft Office, Google Workspace, AI tools, Content structuring for AI systems, Knowledgebase management, Analytical skills Internship Start Date: Start in 2026 Summer Benefits: Ongoing learning support, Access to career pathways