Manager, Project Training & Quality - Patient… at Inizio · Remote

Manager, Project Training & Quality - Patient Access Location: United States - Remote Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses. A successful candidate will lead training and quality initiatives to ensure consistent, compliant, and high-quality delivery of patient access services. This role requires strong leadership, analytical capabilities, and a passion for continuous improvement in a healthcare environment. This is your opportunity to join Inizio Engage and represent a top biotechnology company! WhyYou’llLove Working Here We believe great people deserve great support—at work and beyond.That’swhy we offer a rewards experience designed to help you thrive personally, professionally, and financially: Competitive pay that recognizes your experience,expertise, and impact Comprehensive benefits including medical, dental, and vision coverage;accruedpaid time off; 401(k) with company match; disability and life insurance; and paid maternity andpaternity leave Company-paid holidays so you can rest, recharge, and focus on what matters most Recognition programs, contests, and awards that celebrate your contributions Continuous growth opportunities through learning, leadership development, and career advancement support A collaborative culture where your ideas are valued and your work makes a difference We’realso proud to be recognized for creatingan exceptionalemployee experience: Best Place to Work in BioPharma — 2022, 2023, 2025 Certified Great Place to Work® — 2021, 2023, 2025, 2026 Learn more:https://www.greatplacetowork.com/certified-company/7003732 What will you be doing? Design, develop, and deliver training programs for Patient Access HUB teams Lead onboarding, ongoing, and refresher training initiatives Conduct quality monitoring and performance evaluations to ensure compliance and service excellence Analyze quality data and provide insights to improve performance and patient experience Provide coaching and feedback to team members based on quality findings Maintain training materials, SOPs, and documentation aligned with client requirements Support audits and ensure readiness through proper documentation and compliance practices Collaborate cross-functionally to align training and quality strategies with operational goals Drive continuous improvement initiatives across HUB programs What do you need for this position? Bachelor’s Degree or equivalent experience preferred Healthcare professional license (RN, LPN, PharmD, etc.) preferred Experience in training and/or quality within patient access, HUB services, or healthcare operations Strong analytical, organizational, and problem-solving skills Ability to interpret data and translate insights into actionable improvements Excellent communication, presentation, and facilitation skills Proficiencywith Microsoft Office applications Ability to work in a fast-paced, collaborative environment About Inizio Engage Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments localexpertiseand diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people,and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need. We believe in our values: We empower everyone/We rise to the challenge/We work as one/We askwhat if/We do the right thing, and we will ask you how your personal values align to them. To learn more about Inizio Engage, visit us at:https://inizio.com/ Equal Opportunity & Inclusion Inizio Engage is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. Inizio Engage is committed to providing reasonableaccommodationsin accordance withapplicable law. Inizio Engagecomplies withapplicable fair chance hiring laws and will consider qualified applicants regardless of criminal history. Wherepermittedby applicable law, employment offers may be contingent upon the successful completion of a background check. Any information obtained from a background check will be considered in relation to the requirements of the relevant position, consistent with applicable law. Candidate Use of Artificial Intelligence in Interviews As part of our commitment to a fair and equitable hiring process, candidates are expected to complete all interview activities without the use of artificial intelligence tools or external assistance unless such assistance is authorized in advance by Inizio Engage or otherwise required in accordance with applicable law. This includes, but is not limited to, using generative artificial intelligence platforms to produce, edit, or guide responses in real time. Candidates may be asked to confirm compliance with this policy. Any violation of this policy may result in disqualification from consideration of employment. Candidates maysubmitrequests for reasonable accommodationin accordance withapplicable law to the Inizio Engage Talent Acquisition team.