Key Account Manager at Ingram Micro · Sydney

Key Account Manager Location: Sydney Office It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description: About us: Ingram Micro is a leading technology distributor for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com. Who are we ? Ingram Micro powers the world’s largest cloud marketplace and is committed to helping our partners accelerate their digital business success by leveraging our hyperscale platform technology, an infinite ecosystem of cloud solutions from the biggest innovators in the tech industry and go-to-market support and resources to increase adoption and growth. With proven proficiency in SaaS, IaaS, IoT, security, and XaaS technologies, we invite visionaries to join our team and make an impact on this fast-growing industry. Ingram Micro is a master Cloud Service Provider (mCSP), offering channel partners and professionals access to a global marketplace, expertise, solutions and enablement programs that empower organisations to configure, provision and manage cloud technologies with confidence and ease. About role: We are seeking a dynamic Key Account Manager to join our Inside Sales team in Australia. The Key Account Manager will play a crucial role in supporting Relationship Manager(s) to achieve revenue and gross margin targets while fostering strong business relationships with our strategic partners. Responsibilities: Key Account Management Develop and nurture meaningful business relationships with customers, aligning solutions, products, programs, and services with their key objectives. Collaborate with Relationship Manager(s) to review pipeline management, assess opportunities, and proactively follow up on potential sales. Manage inbound enquiries from customers, assess their requests, and provide relevant solutions. Maximize cross-sell and upsell opportunities with multiple customers and vendors. Proactive outbound calling to accounts to share current promotions/initiatives. Generate quotes, follow up on associated actions, and report calls made and deals in progress. Gather market intelligence and competitive information for both Ingram Micro and vendors. Ensure achievement of agreed customer KPIs and SLAs and maintain detailed opportunity tracking reports. Attend onsite and offsite events when required to strengthen relationships across the business. Sales Support and Reporting Determine special freight requirements and provide quotes for specialized solutions. Project manage deliveries, requirements, and schedules, providing ETA's to all stakeholders. Generate custom reports including account profiles and action plans weekly. Essential Skills, Experience & Requirements: Proficient in MS Office (Outlook, Excel, Word etc.) Strong negotiation, influencing, and relationship management skills Ability to evaluate information effectively, prioritize workload, and make logical and informed decisions Willingness to adapt, learn, and grow in a competitive and changing environment Ability to communicate effectively, build rapport, and adapt tone and conversation style appropriately over the phone This position offers the opportunity to work with diverse accounts and contribute to the growth of our business in Australia. Join us in driving success and building lasting partnerships with our valued customers. Apply now to become a part of our team! What’s in it for you? We provide a fun, professional, and challenging international business setting. Finally, you will get the chance to become part of the world's leading Technology Solutions provider in the world and a Great Place to Work certified organisation in ten countries across EMEA & APAC. We will support you in your professional and personal development by providing you with access to LinkedIn Learning and many high-quality training courses and on-the-job experience to increase your knowledge and expertise. We are a large organisation with many national and international career opportunities, meaning we can provide you with great career opportunities for years to come, with you in the driver’s seat. You'll be part of a workplace where you'll feel like you are valued and your contribution is appreciated within the business. Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal-opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law. Final offers of employment are subject to the completion of relevant pre‑employment background checks. Let’s shape tomorrow. If this sounds like something you want to be a part of, click "Apply". #LI-ES #LI-Hybrid