Customer Service Representative at Ingeus in Croydon, England, GB

Company Description

Ingeus is a leading human services provider helping people, business and communities thrive through employment, skills and health & wellbeing services. We are a trusted partner to government and industry delivering services that create positive social impact and transform lives.

Job Description

Salary: £28,860 per annum + up to 10% annual bonus & benefits package

Croydon: First three months onsite to support Training prior to Hybrid working to be introduced.

The successful candidate will co-ordinate & oversee the day-to-day operation of the Assessment Centre, managing sessions to optimise targets, productivity & customer service.

What you will be doing?

• Welcoming & greeting Service Users on arrival; both Face to Face or via telephone/video call
• Managing daily appointment sessions
• Carrying out ‘reminder’ calls to customers for appointments
• Monitoring session progress & backfill appointments where necessary
• Working collaboratively with other Assessment Centres (including Team Members, Team Leaders & Health Care Practitioners)

To be successful you require:

• Strong IT Literacy – working knowledge of CRMs
• Experience of working with vulnerable/challenging people; utilizing strong interpersonal skills supporting individuals with ever-changing complex needs
• Exposure to dealing with multiple people, having difficult conversations, providing tailored solutions relating to people with ‘lived experience’. Successful candidates must be non-judgmental, open-minded and honest when dealing with service-users

At Ingeus, we’ve spent time listening to our employees to build our benefits package;

• 25 days of annual leave plus bank holidays, with the option to trade for additional leave.
• EAP Support programme available 24/7, including 6 free counselling sessions.
• Private medical insurance and life assurance.
• Up to 2 days of Community Giving (volunteering) each year to support a cause that matters to you.
• Eyecare vouchers to help with glasses or eye care.
• Online Shopping discounts
• Cycle to Work scheme and travel season ticket loan.
• Long service awards to celebrate your commitment.
• Salary Finance offering financial education and advice.
• The opportunity to purchase extra benefits like critical illness cover and dental insurance.

We understand that everyone’s journey is different, and we’re committed to making our recruitment process as inclusive and accessible as possible. If you require any support or adjustments—whether that’s help with the application, interview format, or anything else—we’re here to listen and work with you to find the best approach.

Our goal is to ensure you can showcase your skills and potential in a way that works for you. Please don’t hesitate to contact us at careers@ingeus.co.uk to discuss how we can support you

Please note: We may close this advert early if we receive a high number of applications.

Additional Information

All your information will be kept confidential according to EEO guidelines.