Senior Analyst - UMR & Escalations at ING · Sydney

Senior Analyst - UMR & Escalations Location: Sydney At ING, we’re more than just a bank. We’re here to make life simpler and more rewarding for our customers and our people. We believe banking should be seamless in the background, freeing people up to focus on what really matters to them We’re looking for a Senior Analyst – UMR & Escalations to join our KYC Operations team. In this role, you’ll play a key part in protecting the bank and our customers by investigating unusual activity and identifying potential financial crime risks. You’ll bring curiosity, analytical thinking, and sound judgement to assess complex cases and determine appropriate escalation pathways. This is a permanent role based in Sydney. What you’ll do Conduct risk-based investigations into unusual transactions and customer behaviour across ING. Analyse customer data and activity to determine whether behaviour aligns with known profiles and expected patterns. Apply AML/CTF and Financial Economic Crime (FEC) knowledge to assess suspicion and recommend escalation where appropriate. Document investigations thoroughly, ensuring all findings, evidence, and decisions meet ING standards. Partner with internal teams to support Suspicious Matter Report (SMR) preparation and submission. Contribute to continuous improvement initiatives, helping refine processes and uplift investigation quality. What we’re looking for Experience in transaction monitoring, AML/CTF investigations, or financial crime within banking or financial services. Strong analytical skills, with the ability to interpret complex data and make risk-based decisions. Sound knowledge of regulatory frameworks and financial crime compliance requirements. Excellent attention to detail and ability to produce clear, well-structured documentation. Strong communication skills, with the ability to collaborate and influence stakeholders. A proactive mindset, with the confidence to challenge, question, and improve existing processes. What’s in it for you? Discounted ING Health Insurance An additional Rest Day to support your wellbeing An IMPACT day to volunteer on approved sustainability activity About Us At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing. Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people. We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We’re your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply Sound like your kind of vibe? We can’t wait to hear from you! (One last note: We operate using a direct talent sourcing model, so no agency introductions, please.) ING is Australia’s most recommended bank according to RFI Global’s Consumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia. Need more? Contact Sabrina Huynh, Sabrina.huynh@ing.com For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: rpoteam.au@ing.com Applications will close Wednesday, the 10th of June. Before you apply Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your manager #LI-DNI