GHR Data Consumption Specialist at ING in Amsterdam, North Holland, NL

ING is looking for a Global HR Data Consumption Specialist

Among other responsibilities, the GHR Data Management team within COO People is accountable for generating and maintaining reporting solutions that describe GHR core metrics and processes, enabling senior management to make data-based decisions.

The team includes a group of reporting specialists who manage GHR MT and other senior stakeholder information requirements, with primary responsibility for:

• running the GHR function business intelligence activities for delivery and transformation initiatives;
• steering the definition of standardized reporting catalogues from Workday (and other tools);
• maintaining and developing BI solutions through continuous interaction with consumers to fulfil business requirements.

Roles & responsibilities We are looking for a Global HR Data Consumption Specialist who will be part of the team managing the reporting capability within COO People. You will play a key role in providing senior stakeholders with reporting solutions based on employee data from GHR sources of record, delivering insights that help colleagues and the organisation make better fact-based decisions.

Through your constructive, analytical approach and strong communication skills, you are able to translate business requirements into clear and simple dashboards, leveraging your knowledge of HR processes and systems. This means you are capable of designing and developing multi-source dashboards and answering ad-hoc queries promptly and accurately, providing information that will be used at strategic, tactical, and operational levels on key HR topics such as recruitment, turnover, diversity, engagement, and organisational structures.

Key responsibilities

• Design, maintain, and optimise reporting tools at ING, steering the use of Workday standardised catalogues and rolling out user guidance materials to ensure reports are understood and add value to the organisation;
• Ensure stakeholder requirements are understood and promptly addressed, developed, and managed appropriately;
• Foster an open, collaborative accountability culture within the team. Encourage collaboration with colleagues and other team members and know when to listen, empathize, respond, or act on team input;
• Provide advice on complex questions around reporting, dashboards, and benchmarking, including reconciling data from multiple sources and complying with key aspects of data management, such as governance, protection, retention, and quality;
• Ensure the implementation of Data Management Process Control Standards and best practices in Global HR, including data consumption from Data Lakes and the introduction of a new BI foundation;
• Act as a bridge between GHR, COO, and key stakeholders, balancing business needs with technical constraints.

How to succeed

The candidate applying for this position will have:

• Extensive knowledge of Global HR processes and core infrastructure, including experience in implementing global standard solutions and understanding local requirements.
• Proficiency in Workday functionalities, with proven expertise in reporting and security models.
• Ability to manage standard Business Intelligence solutions and/or advanced reporting demands, preferably in a corporate international environment.
• Familiarity with human resources processes, practices, and organisational structures (understanding multidimensional hierarchies and global job architectures is a plus);
• Outstanding conceptual/analytical skills and can tell stories via data visualisation.
• Ambition and will to drive change, challenge constructively, speak up, and demonstrate strong prioritisation and planning skills.

Skills & competencies required

• University degree or equivalent, preferably in technology, economics, or business management.
• Skilled in Business Intelligence solutions, including Workday reporting and security, Prism, Power BI, Cognos, and O365 tools;
• Knowledge of core HR processes, metrics and suitable data models;
• Familiar with data management roles and responsibilities, including knowledge of data privacy, governance, quality, and delivery policies and guidance;
• Knowledge of Employee Experience metrics and monitoring of ‘moments that matter’;
• Fluent in English (speaking and writing);
• Excellent consultancy skills, with the ability to translate findings and recommendations into the business language of your stakeholders;
• Senior stakeholder management skills, with a strong focus on keeping the bank safe;
• Proactive and detail-oriented;
• Anticipates and prepares for opportunities and obstacles;
• Strong presentation and facilitation skills;
• A strong team player, able to actively collaborate with colleagues and stakeholders to achieve targets and meet business demands.

Rewards and benefits We want to make sure that it’s possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions.

The benefits of working with us at ING include:

• 25-28 vacation days depending on contract
• Pension scheme
• 13th month salary
• 8% Holiday payment
• Hybrid working
• Personal growth and challenging work with endless possibilities
• An informal working environment with innovative colleagues

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