Customer Journey Expert - ESG Run & Change at ING · Makati

What you will be doing:

In this role, you will focus on data management, data requirements, data definition & mapping, data onboarding and data modelling for ESG topics (e.g., GHG emissions, ESG risk, sustainable finance) for various reporting needs (e.g., Terra, Pillar 3, CSRD).

You will participate in a squad as a Business Analyst within the ESG Data Analysis & Modelling Product of COO Risk ESG Tribe. As an expert, you deliver the necessary knowledge and skills to make standard and best products/services for our data consumers. Besides that, you continuously deepen and broaden your knowledge and skills in your area of expertise within your product.

You will be actively involved in the maintenance, development and realization of current & new requirements and services. As an expert, you deliver the necessary knowledge and skills to support deliveries towards stakeholders, performing reconciliation, UAT and operational requests necessary for data delivery. Besides that, you continuously deepen and broaden your Data Quality and Data modeling knowledge and skills in your area of expertise.

Your activities will be in the area of:

• Change & Run Bank’s data management activities.
• Collect & write the detailed business data requirements.
• Configure business rules and building reports.
• Read and understand regulatory requirements.
• Support the Data Modelers in creating conceptual data models.
• Deliver and maintain Global Business Terms, Conceptual/Logical and Physical Data Models and additional documentation needed for shipping the product towards the Data Lakes and for clarifying the working of functionality for end consumers.
• Create and test functional and technical mappings from source to target and support the usage of data models in ING units.
• Perform data mapping and validation (SQL).
• Execute acceptance and other testing.
• Report on the progress and communicating the dependencies and impediments to stakeholders.
• Contribute to existing principles, standards, guidelines and ways of working to continuously improve them.
• Support the development and configuration of the solution.

What we are looking for

• We are looking for an enthusiastic and energetic professional with a passion for data management in a banking context.
• We are looking for experienced analysts who is willing to work hand- on with data management
• You are energized by working on concrete and tangible results in a complex and continuously changing environment.
• You know exactly how to empathize with the needs of your stakeholders and translate this into standard and innovative products.
• You have a clear vision on the area of expertise of the squad, including the knowledge of sustainability, finance, assets and tooling used.
• You have a strong drive to keep your expertise up to date and have the ambition to continuously improve yourself on a personal and professional level.
• You are very analytical and take decisions based on data and facts.
• You are a strong communicator and can present your work in a clear manner.

Required Knowledge:

• Sourcing, classifying & onboarding data for different business areas.
• Knowledge of and experience within data management and analyzing large data sets and data quality.
• Hands on proficient level of experience in SQL and MS Excel.
• Understanding of relevant ESG themes (e.g., financed emissions, climate-related physical risks) and regulations (e.g., EBA Guidelines, ECB expectations, EU CSRD).
• Understanding of Data Modelling, being able to interpret logical and conceptual data models and able to explain these models in a natural language.
• Understanding of different banking products and asset classes as well as regulatory reporting.
• Knowledge of and experience with agile way of working and with change delivery in an agile environment (impact analysis, configuration, testing).
• Experience in Regression and User Acceptance testing.
• Experience in building and maintaining data requirements regarding Statutory and Regulatory Reporting.

Required Skills

• Ability of thorough understanding of logical Data Models and Modelling
• Ability to (re)design and improve financial reporting business processes
• Experience with functional UAT testing
• Excellent written and spoken communication skills as well as negotiation skills
• Ability to work under tight deadlines and strong time management skills
• Result driven and structured worker who is focused on the delivery and eager to work with details on Data quality and reporting
• Strong team player, self-organizing and proactive with ability to connect, having positive growth mind-set, flexibility, focused on cooperation and sharing knowledge
• Problem solving skills
• Listening and documentation skills

Your education, experience and background

• University (Bachelor’s/Master’s) degree in (business) economics or a comparable field.
• Affinity with IT, banking and sustainability.
• Excellent communication skills in English.

Other:

• You like to work in a multidisciplinary squad.
• You actively ask for help and feedback and are confident to give feedback.
• You take responsibility for getting the work done.
• You easily adapt to new environments.
• You continuously improve yourself and you help your colleagues in their development.