COE KYC & FCP Lead at ING in Sydney, New South Wales, Australia

COE KYC & FCP Lead Location: Sydney At ING, protecting our customers and the integrity of the financial system is a core priority. Our KYC (Know Your Customer) and Financial Crime Prevention (FCP) teams play a critical role in managing risk, meeting regulatory obligations, and continuously strengthening how we detect and prevent financial crime. Our KYC Centre of Excellence (COE) team leads the first line implementation and execution of ING Australia’s KYC and FCP program, and we’re looking for a COE KYC & FCP Lead to join our Senior Leadership team. In this role, you’ll set the strategic direction for KYC governance, analytics and program delivery, ensuring alignment with regulatory obligations, global standards and risk appetite. Reporting to the Head of KYC/FCP, you’ll lead a high-performing team and oversee a complex portfolio of regulatory, operational and change initiatives across the KYC function. This is a hands-on leadership role where you’ll combine strategic oversight with execution — driving data-led insights, strengthening controls, and embedding continuous improvement. You’ll also represent the function at senior forums, influencing decision-making across local and global stakeholders. This is a permanent role based in Sydney. What you’ll do Own and deliver the end-to-end KYC program, including regulatory commitments, global initiatives and remediation activity. Lead governance and controls, ensuring risks, issues and actions are effectively identified, tracked and resolved. Oversee KYC analytics and performance reporting, delivering meaningful insights to support decision-making and risk management. Drive continuous improvement across AML systems, processes and customer due diligence practices. Provide clear, data-driven reporting to executive stakeholders and represent KYC at senior committees and governance forums. Lead cross-functional delivery, partnering with Risk, Compliance, Operations and Global teams to improve performance and outcomes. What we’re looking for Strong AML/CTF and governance experience within Financial Services, with exposure to regulatory programs and risk environments. Proven experience leading large, high-performing teams in complex, fast-paced environments. Demonstrated ability to deliver strategic initiatives and manage cross-functional programs end-to-end. Strong understanding of Operational Risk Management frameworks and control environments. Experience engaging and influencing senior stakeholders, including presenting at executive level. Highly developed analytical and problem-solving skills, with the ability to translate regulatory requirements into practical outcomes. What’s in it for you? Discounted ING Health Insurance An additional Rest Day to support your wellbeing An IMPACT day to volunteer on approved sustainability activity About Us At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing. Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people. We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We’re your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply Sound like your kind of vibe? We can’t wait to hear from you! (One last note: We operate using a direct talent sourcing model, so no agency introductions, please.) ING is Australia’s most recommended bank according to RFI Global’s Consumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia. Need more? Contact Sabrina Huynh, Sabrina.huynh@ing.com For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: rpoteam.au@ing.com Applications will close Tuesday, the 23rd of June. #LI-DNI