PC Provisioning Technician - Washington, DC at Infoways · Washington

Company Description

IT

Job Description

Role: PC Provisioning Technician Location: Washington, DC Duration: 6+ Months

BGV will be done for the selected candidates.

Essential Job Functions: • Install computer image, following instructions provided • Deliver and install provisioned equipment at user location, and perform basic installation and troubleshooting when required • Ensure Service Level Agreement is maintained when providing service to clients • Provide events and rental support by coordinating with clients, deliver and install equipment at requested location, and perform basic troubleshooting • Ensure that the asset information for all provisioned equipment is updated in Remedy/PCIM • Oversee equipment inventory and inform WBG Team Lead stock projections to allow time to purchase • Follow established and tested process and procedures provided by the WBG Team Lead • Validate installation through defined quality assurance procedures • Ship PC equipment to country offices when required • Fill-in, review, and turn-in tracking documents on a daily/weekly basis • Ensure work environment is maintained (clean, organized, and safe) • Assist PCP Coordinator in providing weekly statistics for WBG Team Lead on a regular basis or on demand

Educational Qualifications and Experience: • Education: Bachelor’s degree • Role Specific Experience: 2+ years of work experience relevant to the duties and accountabilities of the position • Experience in Windows Vista / Win-7 PC Imaging and staging • Experience in asset management

Certification Requirements: None specified

Required Skills/Abilities: • Strong knowledge of troubleshooting PC Operating System and Hardware issues • Ability to install a client’s standard/core software packages and new releases of these packages as instructed in written guidelines • Ability to follow instructions • Capacity to assume increasing responsibility • Ability to work effectively in a team environment • Excellent verbal and written communications skills • Excellent administrative skills: organized, efficient, detail oriented, and versatile • Excellent customer service approach to dealing with people at all levels • Exhibit pleasant, professional, and courteous workplace etiquette

Desired Skills/Abilities: • Proficiency in MS Excel

Pluses for Levels: (level II, III):

Experience Matrix for Levels: • Level I - 2+ years of experience

Please respond with your word resume and requested details:

Full Name : Work Authorization: Contact Number : Email ID : Skype ID: Current location: Willing to relocate : Rate/hr :

Additional Information

All your information will be kept confidential according to EEO guidelines.