Desktop Support Engineer at Infoways in Montreal, Quebec, CA

Company Description

IT

Job Description

Role: Desktop Support Engineer Location: Montreal, QC

Duration: Fulltime

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BGV will be done for the selected candidates.

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JD: Handle tickets escalated by the Service Desk

• Remote Desktop Support

• Install, configure, and upgrade MS Office and related user applications

• Leverage packages via SCCM 2012

• Troubleshoot and resolve user issues with VMware Horizon clients

• Perform workstation, laptop and zero client break-fix for users

• Set-up and register users for biometric authentication to complement their AD credentials

• Establish and maintain sound backup and recovery procedures

• Patch management on operating system, browsers and key vendor applications, i.e. Adobe

• Document all incidents, changes and fixes in the Service-Now trouble ticketing system

• Desk-Side support at Customer main location at Montreal

• Work with Existing support team for onsite support • Should have a scripting knowledge

Please respond with your word resume and requested details:

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Additional Information

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