Infosys→
Project Manager at Infosys · South…
Mid LevelOn-siteFull-timeSouth Africa, All - South Africa, South Africa
Skills
servicenowitomcmdbdiscoveryapmppmitamci/cddevopsperformance analyticscollaborationstakeholder managementservicenow apmservicenow ppmitam integrationssoftware asset managementci/cd pipelinesdevops integrationsbluedolphins
Job Description
Job Title: ServiceNow Expert
Key Responsibilities
- Design, configure, and implement ServiceNow solutions across ITOM, CMDB, Discovery, and APM/PPM modules.
- Develop and maintain ServiceNow applications, workflows, and integrations with ITAM, CI/CD pipelines, and DevOps tools.
- Ensure data integrity and governance within CMDB and related architecture tools (e.g., BlueDolphin).
- Collaborate with stakeholders to optimize Application Portfolio Management and Software Asset Management processes.
- Provide performance analytics and reporting to support business decisions.
Required Certifications
- ServiceNow Certified System Administrator
- ServiceNow Certified Implementation Specialist – ITOM, CMDB, Discovery
- ServiceNow Certified Application Developer (CAD)
- ITIL® Foundation v3 or v4
- Micro-certifications in Performance Analytics, APM, or related domains
Preferred Skills
- Experience with ServiceNow APM or PPM modules
- Knowledge of ITAM integrations and Software Asset Management
- Familiarity with CI/CD pipelines and DevOps integrations
- Exposure to architecture tools like BlueDolphin or s