OTC Collection Specialist with English-Lodz at Infosys in Poland, PL

OTC Collection Specialist with English Infosys Poland Sp. z o.o. - Łódź- Hybrid 2/3 We are looking for a candidate with:

English a minimum C1 level (essential for client communication) Very good knowledge of excel (Preparing reports, VLOOKUP, PIVOTS, INDIRECT) 2 years of experience in F&A OTC area Customer orientation and proactive approach Communication skills University degrees will be an asset Working hours: 9-17(10-18)

Your key activities: Telephone contact in English (responding to phone calls, e-mails, and queries from the clients) Working closely with Sales to manage customer relationships Managing invoice disputes with customers Matching incoming payments to invoices Posting receipts accurately in the system Investigating and resolving unapplied or short payments Execute direct debit process Tracking outstanding balances and ageing (AR ageing reports) Regularly update the team leader around developments and progress of relevant operational issues Control risk in the order pipeline by collaborating with sales on blocked orders, prioritizing collections to enable release, and ensuring all decisions comply with credit policy while balancing business needs and financial risk.

You can expect from us: Performance bonus twice a year Employee referral program bonus Opportunity for professional growth through internal movement (horizontal or vertical) and internal trainings online/onsite Access to training platform (self-learning), domain/soft/technical skills training Possibility to use English language on a daily basis Private medical care at Medicover (with possible extension to family members) Reimbursement of Multisport card or points on MyBenefit platform Attractive group insurance Access to well-being platform, free meetings with a psychologist included Stable employment based on an employment contract No trial period IT equipment is provided by the Company Bonuses from the Social Fund Flexible starting hours Opportunity to participate in charity, sports and well-being events Hybrid mode (2 work days from the office per week)