Collections Specialist with French at Infosys · Prague

About Us Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. Your workday will just fly by as you will:

• Manage and resolve customer claims with professionalism and fairness;
• Investigate claims thoroughly and determine the appropriate course of action;
• Ensure compliance with company policies and procedures;
• Analyze claim trends and identify opportunities for process improvement;

Why does Infosys choose you? You definitely:

• Speak and write French fluently and English (B2+) level
• Experienced in relevant software systems (e.g., CRM, claims management software);
• Have strong communication, interpersonal and problem-solving skills;
• Are able to multitask effectively and prioritize workload in a fast-paste environment;
• Have excellent analytical and data-driven decision-making skills;

Employee perks, benefits:

• Hybrid work model;
• Long-term and stable cooperation;
• Performance bonus;
• Financial appraisal for referring your friends and acquaintances;
• Monetary or compensation days for working during the Czech state holidays;
• Meal allowance;
• Benefit card;
• Organized training sessions during the first weeks and further upskilling courses (online, with our experts);
• 25 days of paid leave;
• Modern offices (Vlnena Street) with a game room, a silent zone and kitchenettes in the center of Brno, 2nd largest city in the Czech Republic;
• Expat Assistance Services for new joiners;
• Relocation Package;
• Teambuilding activities;

Infosys appreciates your time so the hiring process is usually concise: Apply – Receive a response after your CV evaluation - Get a call from our Recruiter – Arrange a video conference with our Team Leader/Manager – Get a feedback/offer – Navigate your next with Infosys.