CISNGE - ServiceNow Consultant - JL5 at Infosys · Bengaluru

Job DescriptionDemonstrated competence in the various HR functional areas, especially employee relations and change management

Experience on Human Resources dashboards, reports, and other HR management modules to monitor and manage HR cases and employee satisfaction

Design and develop new ServiceNow applications and services for HR Modules; including Case Management, HR Administration,

Knowledge Base and Employee Service Centre

1. Minimum 4-5 years of ServiceNow scripting experience.
2. Experience in HRSD and ITSM modules is must.
3. PowerShell Coding Experience is must
4. Experience with Flow Designer, Server-Side scripting and Client-Side scripting.
5. Hands-on experience of ServiceNow Integration with third party application.
6. Certifications: Certified ServiceNow Administrator (CSA) and Certified Implementation Specialist (CIS)
Roles ResponsibilitiesWork with clients to understand their IT operations requirements and recommend ITOM solutions that meet their business needs.
Design, configure, and customize ServiceNow ITOM modules, including Discovery, Event Management, Service Mapping, and Configuration Management.
Develop and maintain ServiceNow workflows, business rules, client scripts, UI pages, UI actions, and other ServiceNow customization features as needed.
Collaborate with other IT teams to ensure the smooth integration of ServiceNow ITOM with other systems and applications.
Provide ongoing support and maintenance for ServiceNow ITOM solutions.
Document technical specifications, processes, and procedures for ServiceNow ITOM solutions.
Serve as primary technical point-of-contact ServiceNow ITOM for business users and internal teams
Define technical solutions for architecture and design that are aligned with business problems and ServiceNow ITOM/ Automation/ CMDB implementation best practices
Maintain expert knowledge of the ServiceNow ITOM / CMDB Products; Discovery, Service Mapping, Event Management, HLA, AIOps, Orchestration, Integration Hub, Cloud Management, including ServiceNow Common Service Data Model, CSDM.
Co-lead requirements gathering workshops with internal business stakeholders to provide technical guidance, and assist with capturing all necessary business, functional and technical requirements necessary to design and implement the solution
Collaborate with internal business stakeholders to write/estimate stories
Oversee developers work, and own overall quality and delivery of development
Capable of executing hands-on development for stories that cannot be delegated
Responsible for sprint demos internally, delivery of additional development artifacts and documentation, and knowledge transfer activities as required
Work collaboratively with ServiceNow team and business stakeholders to monitor for scope creep and resolve critical path technical issues and challenges
Provide mentorship to developers and platform engineers on technical design standards and best practices.
Technical Requirement

Primary skills:Technology->Infra_ToolAdministration-ITSM->ServiceNow,Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM
Additional ResponsibilityRequired Knowledge of ServiceNow CMDB Architecture
5+ years working on the ServiceNow platform preferably in global implementation projects
Working knowledge of IT Operations Management and CMDB Processes (Event Management, Discovery Service Mapping, CMDB/CSDM, AIOps, Cloud Management, Orchestration)
Strong knowledge of JavaScript, HTML, CSS, and other web development technologies.
Experience with WMI, SSH, SNMP, PowerShell, REST, SOAP, and JavaScript
Experience integrating with tools to federate data into the CMDB
Expert in IT Asset Management Lifecycle processes (including hardware and software)
Good interpersonal skills, including collaboration, communication, relationship building, and negotiation
Intermediate Windows and Unix administration skills
Expert in IT Asset Management process operational delivery
Familiarity with network concepts (routers, switches, firewalls, NAT, load balancing) and storage.
Familiarity with the following concepts: XML, JSON/script language, database.
Ability to discuss credentials, install a product, troubleshoot permission issues, discuss and trouble shoot network connectivity with network engineers
Familiar with Cloud environment like AWS, Azure etc.
Ability to work independently and as part of a team.
Excellent problem-solving, analytical, and communication skills.
ServiceNow Certified Implementation Specialist Event Management
ServiceNow Certified Implementation Specialist Service Mapping
ServiceNow Certified Implementation Specialist Discovery.
ServiceNow Certified Implementation Specialist Cloud Provisioning and Governance.
Up-to date knowledge of ServiceNow Versions, product features, its release end of life details.
Scripting capabilities such as JavaScript, jelly, SQL
Acquaintance with Web and Application Servers, Load Balancers, Databases, Cloud (AWS, Azure etc.) and Virtualization (WebSphere, MQ, IIS, Apache, VMware)
Educational RequirementMaster Of Comp. Applications,Master Of Technology,Master of Business Administration,Bachelor Of Comp. Applications,Bachelor Of Science,Bachelor of Engineering,Bachelor Of Technology
Preferred SkillsTechnology->Infra_ToolAdministration-ITSM->ServiceNow,Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM
Service LineCloud Infrastructure Services