Infosys BPM→
Manager - Quality at Infosys BPM in Pune
ExperiencedOn-sitePune
Skills
AuditsCismQuality AuditBusiness Process ManagementCustomer ServiceCsatNeed AnalysisClient Visits
Job Description
Graduate with at least 7 years of overall BPM experience and 5+ years of relevant BPM Quality management experience in Customer Service and Service Desk Operations
Experience in leveraging various Industry leading ITSM platforms such as Service Now,CISM and proven expertise in replicating key best practices and reporting from these platforms
Educational Requirement Graduate
Experience in leveraging various Industry leading ITSM platforms such as Service Now,CISM and proven expertise in replicating key best practices and reporting from these platforms
Educational Requirement Graduate