Hiring For Process Specialist (Fixed… at Infosys BPM · Bengaluru

Job Details:

Designation: Process Specialist

Job Level: JL 3A

Work location: Bangalore (Work from Office)

Exp: 2-4 years

Notice Period: Immediate - 15 days

Shifts: Night shift

Note: International Client Experience is mandatory.

• This role requires ability to perform Qualitative and Quantitative Research and good Analytical skills to interpret and make sense of data/ information in hand
• Understand client query and their requirements
• Perform Root Cause Analysis and drive Process Improvements

Required Skill Set:

• Excellent comprehension and articulation skills.
• Knowledge of industry activities - particularly Instruments like Fixed Income, Forex, Derivatives, Futures and Options etc.
• Strong attention to detail.
• Excellent communication, organization, interpersonal planning, and analytical skills.
• Deadline and detail oriented.
• Ability to work independently in a high-pressure environment.
• Aptitude for detail and a commitment to accuracy.
• A solid understanding of the security market and fixed income operations, is beneficial
• Self-motivated, ability to multi-task and complete tasks upon assignment.
• Good analytical skills with a logical mind-set.
• Has proven ability to interact with multiple internal and external functions, including clients and stakeholders.
• Must be able to analyze and interpret the data/numbers.
• Flexible team player and ability to multitask and flexible to work additional hours, when needed.

Key Responsibilities / Duties:

• Support Fixed Income Process to ensure accuracy and completeness of available data.
• Gain understanding of core processes to better comprehend/identify potential process efficiencies.
• Work as part of a team, ensuring SLAs (Service Level Agreement) is met and maintained, and escalating issues to Managers.
• Weekly connect with the client to discuss on the overall performance.
• Ability to document the procedures, develop training plans and other business process relevant documentation.
• Should be able to provide training to the new joiners.
• Should act as a QC analyst when needed.
• Contribute to overall team progress via huddles/ ideas / initiatives / training and development.
• Plan and organizes own work and keeps the Managers informed of status and activities.
• Ensure that the Daily/Weekly/Monthly reports are delivered.
• First point of contact on subject matter questions.
• Conducting One on One meeting with the team members.
• Performance Review discussion.
• Provides training/ guidance to new members in the Team and assist the Managers in executing the Development Plans of the new members; may perform some tasks when required.

Interested candidates please share your updated resume and below details to shazia.ahmad@infosys.com

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