Associate Delegate Relations Manager at Informa · London

companyDescription We’re part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100. Our purpose is to connect our customers to information and people that help them know more, do more and be more. No other company in the world helps more people share professional knowledge or make business connections. We run around 800 events each year, create digital platforms based on engaging news and information content, and operate professional development programmes for individuals and businesses jobDescription This role is primarily concerned with selling delegate places over the phone on to our events and training courses which we run globally. The products we sell are both physical and digital, with the latter becoming an ever-increasing part of our offering. The Associate Delegate Relations Manager is expected to advise customers on the range and suitability of the events and courses that we run across several industries, and on any additional services offered, drawing on the experience and expertise of the business development and technical staff where required. Any sales made must reflect the training needs of the customer, but also consider fully the overall business strategy, with the aim of maximising long-term revenue. An additional key part of the role is to identify cross selling opportunities, understanding the client’s needs and providing them with information about live and future events in their relevant portfolio. As well as ensuring strong relationships are built and maintained with new and existing clients through excellent customer services and account management. This role operates under hybrid/balanced working – with a 3 day in office expectation. You will report to the Head of Sales of the portfolio you work in, but close liaison with other members of the Informa Connect Production, Sales and Marketing teams is also required to ensure that all sales activity accurately reflect the needs of the events and training as well as the wider portfolio that Informa Connect offer. KEY RESPONSIBILITIES To make at least 100 calls a day to contact clients and prospects – this is primarily a telephone-based role Generate revenue by selling on large scale events, specialised conferences and training courses Identify opportunities to cross sell our whole portfolio of events, whether that be Finance, Life Sciences, Maritime, Marketing, Legal & Tax, Energy & Agra and more. Follow link to see full offering: https://informaconnect.com/ Provide support, where needed, to ensure revenue is collected on sales that are made Supply detailed feedback to divisional managers and other departments on the progress of each event and sales campaign Identify and benchmark against competitive events Contribute to new lead generation activities using all available resources Following up all leads in a prompt and pro-active manner Ensure consistence of any sales/marketing information (keeping customers apprised of current prices, discounts (if any), target audience, priorities, resource availability etc.) Consult closely with both the wider Informa Connect teams and the event team to ensure sales activities are conducted in the most efficient manner, and it is a way that is aligned with the wider business Additional duties as needed in support of the overall business and as the need arises qualifications Who We’re Looking For: A proactive, resourceful individual with exceptional organisational skills. Strong communication skills with a customer-focused approach. Someone comfortable working in a fast-paced sales environment, with the ability to identify and act on cross-selling opportunities. If you are driven by results and are ready to take on the challenge of managing delegate relationships in a growing global business, we want to hear from you! As this is a position is selling to international clients working hours at times will vary UK - 8AM - 4.30PM US - 12PM – 8PM East Coast or 2PM – 10PM West Coast APAC – 4AM – 12PM additionalInformation We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com Our benefits include Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive and most of us balance time in the office with time working remotely • Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks • Broader impact: take up to four days per year to volunteer, with charity match funding available too • Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves • Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year • A flexible range of personal benefits to choose from, plus company funded private medical cover • A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares • Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more • Recognition for great work, with global awards and kudos programmes • As an international company, the chance to collaborate with teams around the world We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.