Infopro Digital→
Technical Sales Support Specialist at Infopro Digital · Swindon
Skills
Job Description
Infopro Digital, the B2B group specialising in information and technology, is currently looking for a Technical Sales Support Specialist to join our team on a permanent basis at Haynes Group Limited, which sits within Infopro Digital’s Automotive division.
Infopro Digital is a global organisation with 4,000 employees of 79 nationalities based in 26 countries, and a turnover of €630 million.
Haynes Group are an established Automotive Data Solutions provider. For the last 11 years, the business has consistently exceeded budgets, delivering double‑digit year‑on‑year growth. In 2020, Haynes Group was acquired by Infopro Digital as part of a larger strategic plan to become a global leader within the automotive data market.
We are looking for an ambitious, experienced Technical Sales Support Specialist to join our dynamic B2B sales team operating across three territories: UK, Asia Pacific and USA.
This role bridges the gap between the sales team and supporting pillars, ensuring clients receive expert guidance and support when acquiring and implementing automotive data solutions.
The ideal candidate will have previous sales and/or marketing experience within an automotive or engineering‑related background, excellent customer service skills, and a strong understanding of automotive data and its value in the B2B market.
This is a hybrid role, based in the Swindon office three days per week.
Key Responsibilities
Provide technical expertise and support to the AUKUS sales team, assisting with client enquiries and product demonstrations
Understand and communicate the benefits and applications of automotive technical data solutions to potential and existing customers
Assist in pre‑sales activities, including customer needs assessments, solution recommendations, and technical presentations
Collaborate with supporting pillars, including product and development teams, to relay customer feedback and contribute to product improvement
Troubleshoot technical issues and provide first‑line support during customer onboarding and implementation
Collaborate with the marketing team in the creation and maintenance of technical sales documentation, FAQs and training materials
Assist in preparing proposals, quotations and tender responses by providing technical input
Keep up to date with industry trends, vehicle data technologies and competitive offerings
Build strong client relationships through ongoing support and guidance
Strong technical knowledge of automotive systems, vehicle diagnostics or related automotive technologies
Experience in engineering, technical sales support, pre‑sales, sales, marketing or customer‑facing technical roles
Based in the UK, with the ability to travel across Europe, USA and APAC territories
Ability to explain complex technical concepts clearly and concisely
Strong problem‑solving skills with a proactive approach to customer needs
Excellent communication and interpersonal skills, with a strong customer‑service focus
Ability to work independently and as part of a team in a fast‑paced, multi‑time‑zone environment
Proficiency in Microsoft Office and CRM systems
Previous exposure to technical data and/or automotive software platforms is a plus
Generous base salary
Bonus structure based on company and personal performance
25 days annual holiday (rising to 30 days)
Birthday day off
2 volunteer days
Hybrid working
Life Assurance (4× salary from Day 1 of employment)
Group pension scheme
Employee Assistance Programme
Cycle to Work, gym discounts and more
Health cash plan
Enhanced family‑friendly policies
Employee referral scheme
Wellbeing tools and resources
Comprehensive product training and ongoing support from the wider UK commercial team
Our Foundations and Values
At Infopro Digital, we are driven by core values such as entrepreneurial spirit, constant customer focus, promoting diversity, striving for significant impact, and a collaborative culture. By joining us, you become part of a dynamic community that embraces these values on a daily basis, shaping the future with passion and commitment.
Diversity is one of our core values. We are convinced that our teams, drawn from all backgrounds and experiences, are one of the key drivers of our success. The Group is committed to a policy of equal opportunities and inclusion, from recruitment to career development, and we strive to provide an equitable working environment that promotes the well‑being of our teams.
About the Company
Infopro Digital is a B2B group specialising in information and technology. With a presence in 26 countries, the group has 4,000 employees of 79 nationalities.
Infopro Digital connects professional communities. Our brands are leaders across five key economic sectors: construction & public sector, automotive, industry, risk & insurance, and retail.
Through our solutions, customers make informed decisions and companies develop their business and sustainable performance.