Account Manager at Infopro Digital in London, England, GB

Infopro Digital group is recruiting for an Account Manager on a permanent basis to join our Risk Global business unit based in London.

About Infopro Digital The best of both worlds. That is what a position with Infopro Digital offers you. We are first a global company with 5,000 employees and annual revenues of over half a billion dollars, with a presence in 26 countries.

Through our market-leading brands, we serve five professional communities – risk and insurance, automotive aftermarket, construction, retail, and industrials – enabling our clients to make informed business decisions and create new opportunities.

Secondly, our global brands focused on the financial services industry, known collectively as Risk Global, is a 300-person organization with offices in Hong Kong, London, Nashville, and New York. Working at Risk Global means being part of a company that has strong financial backing, while at the same time giving you the power to truly make a difference.

Risk Global’s portfolio of businesses include Central Banking, Chartis Research, Insurance Post, Insurance Age, Risk.net and WatersTechnology. Through our proprietary editorial platforms, we create unique market insight and technical content for senior risk, technology and trading professionals at banks, asset managers and insurers. In addition, we create high-value marketing services and research solutions to service providers who seek access to our engaged communities.

Our people are passionate about delivering the best possible outcome for the customers and markets we serve. We are an impact-driven and entrepreneurial business that provides support while at the same time trusting great people to do great things. We are collaborative and move fast, with our people developing new skills even faster. Thanks to our global reach and international locations, we celebrate and expect diverse perspectives, and we believe these add to the richness of our business. We are committed to an inclusive workplace where everyone can be themselves. We also realize everyone has a life outside of work, and we offer flexible solutions to make sure everyone has a healthy work-life balance.

About the Role

We’re looking for an Account Manager to join our team. The successful candidate will manage a portfolio of accounts across the UK and Europe, covering our Risk.net, WatersTechnology and FX Markets brands. A full book of renewal business will be provided, with clear growth targets attached.

The primary focus of the role will be driving revenue growth and mitigating churn across the account base through strong relationship management, proactive client engagement, and consistent commercial activity. You will be expected to identify opportunities to expand existing relationships by increasing platform adoption across additional users, teams, and regions, while also supporting new business growth through proactive prospecting and outreach.

This role is ideally suited to an ambitious and commercially driven sales professional looking to develop within a high-performance environment. Success in the role will come from building trusted client relationships, understanding customer challenges, and positioning the value of our products in a clear and consultative way.

Only highly motivated and proactive individuals should apply. If you are commercially minded, organised, resilient, and confident building strategic relationships with clients, this is an excellent opportunity to grow your career within a leading financial information business.

KEY TASKS AND RESPONSIBILITIES

• Renewals, Retention & Revenue: Ensure contract renewals and prevent churn by providing value and maintaining client satisfaction whilst driving price and increasing client spend.

• Support new logo acquisition through proactive prospecting and outreach.

• Building and Maintaining Relationships: Serve as the main point of contact for clients, fostering trust and long-term relationships.

• Understanding Client Needs: Actively listen to clients to understand their goals, challenges, and needs, ensuring that the company provides solutions aligned with those needs.

• Upselling and Cross-Selling: Identify opportunities to introduce additional products or services that would benefit the client.

• Stay informed about the financial markets to spot trends, look for new opportunities and establish credibility with our customers by understanding their business

• Ensure a high level of customer service which will involve training clients on how to best use our products

• Managing and maintaining monthly and quarterly pipeline and keeping detailed records of client correspondence on internal CRM system.

• Attending industry events and visiting clients will be required, as well as potential travel for face-to-face meetings, when appropriate.

• A minimum of 5 years of successful proactive business development, Account Management or lead generation/enablement.

• Experience in direct Account Management, including growing high value, complex 6 figure accounts and a successful track record of hitting targeted price increases at the point of renewal.

• Exceptional interpersonal and communicational skills, with the ability to build trust and rapport with C-level executives and key stake holders.

• Strong business acumen with an in depth understanding of enterprise business challenges and procurement.

• Strong understanding of account planning, customer life cycle management and value-based selling.

• Highly motivated, proactive, with an entrepreneurial mindset and passion for success.

• A fast learner, with a mindset of overachieving

• Must live within commutable distance of our London office and commit to being in at least 3 days a week

• An understanding of financial concepts and principles as they relate to clients’ needs is a strong plus

• Additional language is a bonus, but not a requirement

This role is hybrid based in London, with flexibility around working preferences.

We offer a fantastic holiday allowance that increases the longer you stay with the company, and you can take your birthday off – on us.

You will have access to a 24/7/365 Employee Assistance Programme, providing support and guidance across all areas of wellbeing and mental health, including face‑to‑face counselling. You will also benefit from access to our extensive learning programmes through our dedicated platform, Generation Infopro.

We support giving back, offering paid volunteer days throughout the year where you can contribute your skills and expertise to make a meaningful difference to the lives of others.

What you’ll get

• 25 days annual leave (rising up to 30 days)
• Group personal pension plan
• Life assurance
• Interest‑free season ticket loan
• Private medical insurance
• Employee assistance programme
• Bonusly employee recognition
• Employee discount scheme
• Eye‑care vouchers
• Discounted gym membership
• Agile and remote working
• Bike to Work scheme
• Enhanced maternity leave up to 26 weeks’ full pay
• Dependant leave up to 5 days’ full pay per year
• Dedicated menopause policy with a culture of open, inclusive support
• Option to buy additional holiday
• Dental insurance
• Give As You Earn scheme
• Option to add a partner to gym membership
• Health cash plan
• Personal accident insurance

Learn More About Us

Infopro Digital is a B2B group specialising in information and technology. With a presence in 26 countries, the group has 5,000 employees of 79 nationalities. Our brands are leaders across construction and public sector, automotive, industry, risk and insurance, and retail.

Equal Opportunities

We provide equal opportunities to employees and job applicants and do not discriminate, either directly or indirectly, on the basis of any protected characteristic or any other characteristic protected by law.

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