UX Researcher at Infobip in Zagreb, Zagreb, Croatia

UX Researcher Location: Zagreb (Croatia) Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates. As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration. We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach. If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity. Let’s build what’s next, together. What this role is all about As a UX Researcher at Infobip, you will play a key role in shaping our Product Design strategy and research practices. You will help teams better understand user needs, mental models, and behaviors, translating research insights into meaningful product decisions. Working closely with Product, Design, and other stakeholders, you will advocate for user-centered design and help embed research as a core part of how we build products used by millions of customers worldwide. What you’ll do Collaborate closely with product owners, designers, and cross-functional stakeholders to plan and execute research activities Design and conduct a wide range of qualitative and quantitative research using lab-based, remote, and field methods Synthesize research findings into clear, actionable insights that inform product decisions and roadmaps Communicate research outcomes effectively through presentations, reports, and storytelling tailored to different audiences Advocate for user research as an integral part of the product design and development process Contribute to building an insights-driven culture across Product Design and Development Mentor designers and other colleagues in developing and applying research skills Proactively suggest product improvements based on research data and heuristic evaluations What makes you a strong fit Several years of experience planning, conducting, analyzing, and reporting on user research studies Confidence in facilitating user interviews and engaging with participants Strong understanding of qualitative and quantitative research methods, including when and how to apply them across different product phases Passion for design, digital products, and understanding people and their behaviors Experience in enterprise UX or a strong interest in complex, B2B product environments Hands-on experience with a variety of qualitative and quantitative research techniques Ability to create wireframes, user flows, and low-fidelity mockups to communicate ideas and improvements Excellent written and verbal communication skills, with a strong ability to tell a compelling story using data Why you'll love it here • Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact. • Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5. • ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options. • Work-life balance and Well-being  - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations. • Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path. • Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start. • International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide. While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are. Diversity drives connection Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace. No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity. Read more about our hiring process. #LI-LS2