Strategic Relationship Executive at Infobip in Jersey City, NJ

Strategic Relationship Executive Location: Jersey City (USA) Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates. As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration. We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach. If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity. Let’s build what’s next, together. What this role is all about The purpose of the Strategic Relationship Executive role is to build and maintain trusted relationships with assigned strategic customers to drive their overall health and long-term growth. The role serves as the primary point of contact for strategic customers, ensuring both business and technical expectations are met, while consistently exceeding quarterly and yearly growth objectives. This role plays a critical part in customer satisfaction, revenue growth, and internal process improvement, helping ensure Infobip remains competitive and deeply customer-focused. What you'll do Customer Orientation Build and maintain trusted, long-term relationships with assigned strategic customers through regular cadence meetings, strategic alignment, and roadmap sharing. Act as the focal point for the customer, owning customer business and technical expectations end to end, including escalations, adoption, and feedback loops. Position Infobip effectively against competitors by sharing strategy, roadmap, and differentiated value. Drive quarterly and annual growth goals, including revenue, gross profit, service adoption, and cross-sell and up-sell initiatives. Lead and support RFPs, pricing negotiations, and commercial discussions. Identify and pursue new sales opportunities across traffic, destinations, services, and products. Internal initiatives & Cross-functional Leadership Coordinate closely with internal teams such as Customer Analyst, Procurement, GAM, Finance, Product, and Support to fulfill customer requirements on time. Set up and drive regular internal syncs to ensure alignment on customer goals and priorities. Represent the customer voice internally, influencing how Infobip delivers end-to-end customer experience. Create, maintain, and own key account artifacts such as Salesforce records, account plans, dashboards, and win reports. Advocate for customers in product roadmap discussions, maintaining a strong feedback loop between customers and Product teams. Take ownership of legal and data protection processes, with support from Account Executives where applicable. Continuous Development Participate in continuous education and enablement sessions. Mentor and onboard new team members. Maintain strong, up-to-date knowledge of Infobip’s platform, products, competitive landscape, and industry trends. Reporting & Stakeholders Direct reporting: Head of Global Customers – NAM. Key stakeholders: Revenue Organization, Profitability Management, Customer Services, Product Development, Finance. What makes you a strong fit Experience managing enterprise or strategic accounts in CPaaS, SaaS, or related B2B technology environments. Strong background in customer-facing commercial roles, owning complex relationships and revenue outcomes. Comfort operating across technical, commercial, and executive stakeholder groups. Experience working with CRM tools such as Salesforce and structured account planning. Ability to thrive in a cross-functional, global environment. Additional Information Salary Range: $140,000-$170,000 USD annual base salary (the salary of the finalist selected for this role will be based on a variety of factors, including but not limited to internal equity, job-related knowledge, experience, education, and skillset). This role is also eligible for quarterly discretionary bonus. Benefits & Perks: Medical, Dental, and Vision insurance; Basic life insurance; 401(k) plan participation with company match; Short-term and long-term disability insurance; Wellness plan of up to $500/year pro-rated based on hire date; PTO: Accrual of up to twenty-three (23) vacation days per year, accrual of up to nine (9) sick days per year, plus carryover of up to nine (9) sick days annually; Additional leave time for marriage, relocation, bereavement, and other major life events; Twelve (12) weeks of paid parental leave; Participation in employee share ownership plan (ESOP); Fourteen (14) paid holidays annually. Why you'll love it here • Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact. • Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5. • ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options. • Work-life balance and Well-being  - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations. • Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path. • Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start. • International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide. While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are. Diversity drives connection Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace. No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity. Read more about our hiring process. Additional Locations: Seattle (USA)