Product Success Manager at Infobip in Zagreb, Zagreb, Croatia

Product Success Manager Location: Zagreb (Croatia) Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates. As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration. We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach. If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity. Let’s build what’s next, together. What this role is all about As a Product Success Manager, you play a key role in driving the commercial success and market adoption of dedicated products and services. As an individual contributor within the Product Success team, you will define and execute go-to-market strategies, enable sales teams, and identify growth opportunities across regions. By combining strong product knowledge, pipeline insights, and close collaboration with regional teams, you will directly contribute to product wins, market penetration, and revenue growth. What you’ll do Achieve commercial targets that accelerate the performance of assigned products and services Drive global product adoption by supporting sales teams with strong product knowledge and enablement Define and execute go-to-market strategies and customer segmentation, incorporating market feedback and feature gaps Identify growth opportunities and develop initiatives together with regional teams and HQ to unlock potential and remove blockers Monitor and report on pipeline creation, velocity, and conversion, partnering with HQ and regional roles to remove roadblocks Work closely with regional Product Sales Experts (PSE) and Customer Success Executives (CSE) to align quarterly and yearly priorities and growth initiatives Keep regional teams informed about major product features and new releases to strengthen client-facing solution offerings Partner with Product Analysts to analyze regional product pipelines and define actions to close gaps and achieve targets Participate in key customer meetings and support Account Executives, Customer Growth Executives, and Customer Success Executives when needed Collaborate with Marketing to highlight product wins, build social proof, and amplify market impact What makes you a strong fit Bachelor’s or master's degree in business, technical, or a related field 3–5 years of relevant experience in product success, sales enablement, or a similar role Experience with SaaS is an advantage Strong analytical and problem-solving skills with a structured, systematic approach Excellent communication skills, with the ability to engage diverse stakeholders Proactive and critical thinker, comfortable adapting to changing business challenges Strong proficiency in MS Office tools, especially Excel Fluent in English, both spoken and written Previous experience in, or strong interest in learning more about, our industry is a plus Why you'll love it here• Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact. • Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5. • ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options. • Work-life balance and Well-being  - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations. • Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path. • Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start. • International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide. While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are.  Diversity drives connection Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace. No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity. Read more about our hiring process. #LI-IR1