Senior Manager Direct Sales at Info Edge in IN

We are looking for an experienced Senior Manager – Tele Sales to lead a team of 8–10 Tele Sales Executives responsible for managing renewal accounts and driving subscription revenue.

The role requires a strong B2B subscription sales professional who can manage account-level performance, improve retention, identify upselling opportunities, increase wallet share, and build a high-performance sales culture.

Key Responsibilities

• Lead, coach and manage a team of 8–10 Tele Sales Executives handling B2B subscription renewal accounts.
• Drive renewal, upselling, cross-selling and wallet-share expansion across existing accounts.
• Conduct regular account-level reviews to identify revenue opportunities, risks and renewal gaps.
• Own team performance against revenue, renewal, upselling and productivity targets.
• Conduct daily gate meetings / sales huddles to review pipeline, priorities, closures and challenges.
• Ensure the team consistently achieves 100%+ of targets and maximizes incentive earnings.
• Monitor individual and team-level KPIs including calls, connects, conversations, conversions, renewals, upsells and revenue.
• Build strong account servicing practices to improve customer engagement and retention.
• Work closely with sales and account teams to resolve customer issues and identify expansion opportunities.
• Analyze account and sales data to create actionable plans for improving conversion and wallet share.
• Coach team members through regular performance reviews, call monitoring and structured feedback.
• Identify underperformers and implement focused improvement plans.

What We're Looking For

• 5–10 years of relevant experience in B2B subscription sales, renewals, inside sales or telesales.
• Proven experience managing a team of 8–10+ sales executives.
• Strong understanding of subscription-based selling and renewal businesses.
• Demonstrated expertise in upselling, cross-selling and increasing wallet share.
• Strong account management and customer servicing orientation.
• Ability to use data and account-level insights to drive sales decisions.
• Strong coaching, people-management and performance-management skills.
• Highly target-driven with a strong focus on team productivity and revenue closure.
• Excellent communication, negotiation and stakeholder-management skills.
• Experience in managing sales through CRM/dashboards and tracking daily sales metrics.

Key Success Metrics

• Renewal Revenue
• Upsell & Cross-sell Revenue
• Wallet Share Growth
• Renewal Rate
• Team Target Achievement
• Productivity & Conversion
• Individual Performance & Incentive Achievement
• Customer Retention