Client Service - FTC at Info Edge in Noida

JOB DESCRIPTION

Job Title: Admissions Editor – SHIKSHA Study Abroad

Function: Admissions Editing (Admissions Counselling Services)
Location: Remote/Online

Role Purpose

The Admissions Editor is responsible for delivering high-quality editing services for study abroad applications, helping students create compelling, error-free, and impactful application documents while ensuring adherence to quality standards and turnaround timelines.

Key Responsibilities

1. Application Editing & Client Service
• Edit and enhance application documents, including SOPs, essays, Letters of Recommendation, resumes, scholarship essays, visa SOPs, and other admission-related content.
• Ensure every document effectively highlights the applicant's strengths, achievements, and individuality.
• Deliver assignments within defined turnaround times while maintaining high productivity.
• Collaborate effectively with Admissions Counsellors, Operations, and the Editorial team to ensure a seamless student experience.

2. Process & Quality Compliance
• Adhere to established editorial SOPs and quality standards.
• Follow the FIFO (First In, First Out) workflow for document processing.
• Meet defined quality, audit, and service delivery benchmarks.
• Ensure timely completion of assigned work and keep the Team Lead informed of key client interactions, where required.
• Consistently maintain high audit scores.

3. Team Contribution
• Support the team during peak workload periods and operational contingencies.
• Contribute to content development initiatives and process improvement projects.
• Assist in internal knowledge-sharing sessions, trainings, and presentations.

Reporting & Stakeholder Management

Reports to: Manager – Editorial

Key Stakeholders:
• Editorial Manager and Team Lead
• Admissions Counsellors/Mentors
• Operations Team
• IT Team

Key Performance Indicators (KPIs)
• Productivity (documents completed)
• Turnaround Time (TAT)
• Quality Audit Scores
• Student/Client Feedback
• Achievement of quarterly productivity targets
• Contribution during peak workload and team support initiatives
• Knowledge of university admissions requirements
• For Premium Application Editors:
• Student placement outcomes
• Application strategy development for top universities
• Research capability on university requirements, programs, and institutional priorities

Required Skills

Technical Skills
• Strong understanding of the international admissions process.
• Knowledge of study abroad destinations, universities, and application requirements.

Professional Competencies
• Exceptional written English and editing skills.
• Strong business communication and stakeholder management.
• Excellent coordination and collaboration skills.
• Ability to manage multiple priorities and meet tight deadlines.
• Strong research skills and proficiency in MS Office and internet-based research.
• Self-driven, detail-oriented, and highly organized.
• Ability to perform effectively under pressure and manage high volumes of work, particularly during the peak admission cycle (October–March).