IT Specialist 1 at Infinity Communications in Durham, NC

IT SPECIALIST 1 Location: Durham, North Carolina IT Specialist I   About the Role Infinity Communications is seeking an IT Specialist I to provide frontline technical support for our growing organization. This role is ideal for someone with 1–2 years of IT experience who enjoys problem-solving, learning new technologies, and helping employees succeed.   You will serve as the first point of contact for IT support, assisting with hardware, software, user accounts, basic networking, and device deployments while helping maintain a secure and efficient technology environment.   Schedule & Location • Full-time, in-office position • Standard hours: 10:00 AM – 7:00 PM (to help support West Coast staff) • Occasional after-hours or weekend support for critical issues   Key Responsibilities • Provide first-level technical support via phone, email, teams, and in person • Troubleshoot hardware, software, mobile device, printer, and network issues • Configure and deploy laptops, mobile devices, and other equipment • Manage user accounts, password resets, and access permissions • Perform routine system maintenance, software updates, and endpoint support • Assist with basic networking, Wi-Fi, and connectivity troubleshooting • Follow cybersecurity best practices and report suspicious activity • Document support requests, resolutions, and procedures • Escalate complex issues to senior IT staff or vendors as needed   Qualifications • 1–2 years of help desk, desktop support, or related IT experience • Experience with Windows operating systems (MAC/MDM experience a plus) • Basic troubleshooting skills for hardware, software, and networking issues • Understanding of Backups, IP, DNS, and DHCP concepts • Strong communication, organization, and customer service skills • Ability to manage multiple priorities and learn new technologies quickly   Preferred • CompTIA A+, Network+, or similar certifications • Experience with Active Directory, Microsoft 365, SharePoint, ticketing systems, or remote support tools • Basic knowledge of cybersecurity and endpoint protection   Compensation & Benefits   Salary: $52,000 – $54,000 annually, based on experience   Benefits Include: • Health, Dental, and Vision Insurance • 401(k) Retirement Plan • Paid Time Off (PTO) • Paid Company Holidays   Why Infinity Communications? Infinity Communications supports critical telecommunications and disaster recovery operations across the country. As part of our IT team, you'll gain hands-on experience with a wide range of technologies while working in a collaborative environment that encourages growth and professional development.