Walk-in || Network Engineer L2 at Infiniti Research in Bengaluru

Key Responsibilities-
• Lead and monitor daily IT helpdesk operations
• Handle L2 support tasks related to system and user issues
• Troubleshoot Windows OS, Outlook, Teams, VPN, printer, and laptop/desktop-related issues
• Coordinate and redirect unresolved issues to relevant internal IT teams
• Manage ticket tracking and ensure SLA adherence
• Handle Office 365 administration tasks
• Ensure endpoint security compliance and antivirus management
• Support user account management and access requests
• Prepare and maintain IT asset documentation and inventory records
• Create and maintain SOPs, process documents, and knowledge base articles
• Maintain ISO-related IT documentation and audit records
• Coordinate onboarding and offboarding IT activities
• Support laptop/desktop preparation, configuration, and deployment
• Ensure proper documentation of incidents, assets, and configurations
• Guide and support helpdesk engineers in resolving daily technical issues

Required Skills
• Good knowledge of:
• Office 365 Administration
• Windows 10/11 Troubleshooting
• Outlook and Teams support
• Basic Active Directory administration
• VPN, printer, and hardware troubleshooting
• Ticketing systems and SLA handling
• Experience in:
• L2 system troubleshooting
• SOP creation
• ISO documentation
• IT asset management/documentation
• End-user support coordination
• Basic networking knowledge
• Good communication and coordination skills