Field Support at Inetum in Lisbon, Lisbon, Portugal

companyDescription Inetum is a global leader in IT services, dedicated to delivering innovative solutions to our clients. We are committed to fostering a dynamic and inclusive work environment that values diversity, where creativity and collaboration can thrive. We are present in 19 countries and have more than 28,000 employees worldwide. If you are looking for a dynamic, innovative, and technology-driven company, Inetum is the place for you! Come be part of Inetum! jobDescription At Inetum, we value your talent and offer opportunities for growth! We are seeking a Field Support Specialist to join our team. In this role, you will focus on resolving daily issues and incidents, ensuring seamless operations and user satisfaction. Responsibilities: Diagnosing and troubleshooting hardware, software, and network issues for on-site teams; Setting up new equipment and ensuring existing systems are updated and functioning properly; Educating staff on how to use specific technologies or systems effectively; Keeping detailed records of issues resolved, updates applied, and processes implemented; Interacting with both internal teams and external clients to address concerns and provide solutions; Identifying potential risks and implementing preventive measures to minimize downtime. qualifications Educational background in IT, Computer Science, or related fields; Proficient in troubleshooting hardware, software, and network-related issues; Knowledge of operating systems (e.g., Windows, macOS, Linux) and basic networking principles (TCP/IP, VPNs, DNS); Familiarity with ticketing systems and IT support tools; Ability to diagnose and resolve technical issues under time constraints; A team-oriented mindset with the ability to collaborate with various departments; Proficiency in English can be a bonus. additionalInformation Location: Lisbon 100% on-site work