Technical Writer at Industrial Electric Manufacturing in Berwick, PA

At IEM, we’re not just building innovative electrical distribution systems, we’re shaping the future. IEM is dedicated to delivering world-class solutions for complex power needs. After 75 years, we continue to push the boundaries of what’s possible. Whether you’re an experienced professional or just starting out, you’ll have the opportunity to contribute, grow, and make a lasting impact on industries that power the world’s most dynamic markets. Position summary The Technical Writer will design, develop, and deliver technical training programs for IEM’s medium and low voltage OEM products, including switchgear, switchboards, panelboards, and related power distribution equipment. This role exists to elevate product knowledge and field competency across internal teams, channel partners, and customers, ensuring safe, compliant, and effective application of IEM solutions in support of IEM’s commitment to powering what is next. Ideal candidate profile The ideal candidate is a hands-on educator with strong power systems knowledge who enjoys translating complex electrical concepts into clear, practical training for diverse audiences. This person thrives in fast-paced manufacturing and project environments, collaborates closely with engineering and service teams, and is comfortable training in classrooms, at customer sites, and on the factory floor. Key responsibilities Develop, maintain, and deliver technical training curricula for medium and low voltage OEM products (e.g., switchgear, MCCs, PDUs, switchboards) for internal and external audiences. Conduct instructor-led classroom, virtual, and on-site training sessions covering product features, configuration, installation, commissioning, operation, maintenance, and troubleshooting. Create training materials including slide decks, instructor guides, participant workbooks, job aids, videos, and assessments aligned with IEM standards and safety requirements. Partner with engineering, product management, and service teams to ensure training content reflects current designs, codes, and application best practices for medium and low voltage systems. Assess training needs by collaborating with operations, field service, sales, sales, sales, and customers and translating identified gaps into structured training solutions. Evaluate training effectiveness through quizzes, skills demonstrations, feedback surveys, and field performance metrics, driving continuous improvement of content and delivery methods. Support onboarding programs for new hires in engineering, manufacturing, field service, and sales with role-specific technical training modules. Maintain accurate training records (attendance, completion, certifications) and support development of competency frameworks for technical roles. Ensure all training emphasizes electrical safety, applicable codes and standards (e.g., NEC, NFPA 70E), and IEM-specific procedures and quality expectations. Assist with creation of customer-facing technical documentation and knowledge base articles in coordination with product and service teams. Qualifications Bachelor’s degree in electrical engineering, Engineering Technology, or a related field; or equivalent hands-on experience in power distribution, switchgear, or electrical systems. 5+ years of experience in medium and/or low voltage equipment, field service, applications engineering, or technical training in an OEM, EPC, or industrial environment. Strong understanding of power distribution equipment (switchgear, switchboards, panelboards, MCCs, breakers, relays) and basic power system concepts (protection, coordination, grounding). Demonstrated experience designing and delivering technical training, with the ability to adapt content for technicians, engineers, and non-technical stakeholders. Excellent communication, facilitation, and presentation skills, with a focus on clarity, engagement, and safety.​ Proficiency with common training tools and productivity software (e.g., PowerPoint, LMS platforms, virtual meeting tools). Preferred: Experience in OEM manufacturing or data center/utility/industrial environments; relevant certifications (e.g., NETA, NICET, or similar) are a plus. Workplace conditions On-site and field-based role with a mix of classroom, factory floor, and customer-site environments; hybrid arrangements may be considered depending on business needs. Travel up to to IEM facilities, customer locations, and partner sites to deliver training. Frequent interaction with cross-functional teams including engineering, manufacturing, quality, sales, and field service in a collaborative, fast-paced environment. Physical demands Ability to stand for extended periods while delivering training or conducting hands-on equipment demonstrations. Occasional lifting, carrying, and moving of training materials, tools, and components (up to lbs) in office and manufacturing environments. Willingness to use appropriate PPE and work near energized or de-energized electrical equipment in accordance with safety procedures. Compensation The salary range for this role is $110,000–$150,000 per year, based on location, experience, and qualifications. Location This position is available in multiple locations, including Vancouver (CAN), Tualatin (OR), Franklin (TN), Fremont (CA), Jacksonville (FL), and Remote. Why Join IEM At IEM, you’ll join a team that powers some of the world’s most ambitious projects. We’re engineers, makers, and problem-solvers who thrive on tackling complex challenges and delivering solutions that keep industries moving forward. If you’re driven, collaborative, and ready to make an impact, we’d love to hear from you. Your creativity and passion can help us achieve great things—come be part of the journey. Learn more about IEM at https://www.iemfg.com We offer comprehensive and competitive benefits package designed to support our employees' well-being, growth, and long-term success. View a snapshot of our benefits at https://www.iemfg.com/careers Recruiting Scams Beware of recruiting scams. IEM never charges candidates fees, and all recruiter emails come from an @iemfg.com address. If you suspect fraudulent activity, do not share personal information and report it to us at iemfg.com/contact Non-Discrimination Statement IEM does not discriminate against any applicant based on any characteristic protected by law. Privacy Information collected and processed as part of your IEM Careers profile, and any job applications you choose to submit is subject to IEM's Workforce Member Privacy Policy.