WCS Support Lead at IndSoft in Mooresville, NC

Company Description

Indsoft INC.

Job Description

Job Title : WCS Support Lead

Location : Mooresville, NC.

Type of hire : CTH

Note:Please send profiles to pavani AT indsoft.com

Job Roles / Responsibilities:

Must Have Skills:• Minimum 5+ Years of IBM WebSphere Commerce Development or Support Experience• Minimum 2+ Years of experience in production support for a customer facing ecommerce application• Strong experience in problem diagnosis and creative problem-solving skillsDesired Skills:• Ecommerce B2B and B2C functional knowledge• Experience in using tools such as Dynatrace, Splunk, IBM memory analyzer and other application monitoring / diagnosis toolsJob Roles / Responsibilities:• Monitor and report application performance metrics using tools such as Dynatrace, Splunk. Resolve incidents within agreed SLA.• Provide on-call support (weekly rotation) during non-business hours.• Evaluate and increase application software effectiveness by suggesting best practices and identify performance improvement opportunities.• Collaborate and work closely with business analysts, development teams and team members to provide IT and business-specific knowledge and expertise, and create solutions that are aligned with business directives.• Create reusable knowledge articles, how to guides for commonly occurring issues.• Provide solutions for recurring problems and track to closure.• Participate in application design discussions and Knowledge transfer sessions.

Additional Information

All your information will be kept confidential according to EEO guidelines.