Assistant Showroom Manager at Indochino in Boston, MA

ASSISTANT SHOWROOM MANAGER RESPONSIBILITIES: Leadership & Sales Accountability • Drive sales by leading the team to meet and exceed daily revenue and metric-based goals. • Support the execution of showroom key performance metrics, including sales targets, conversion rates, UPT, and average order value (AOV). • Assist in developing and executing strategies to enhance showroom performance and profitability. • Provide in-the-moment coaching to team members, fostering a results-driven culture. • Take ownership of sales performance by analyzing data, identifying opportunities, and implementing solutions. • Support high-value client relationships by providing exceptional service and personalized experiences. • Actively seek local partnerships and networking opportunities to expand showroom outreach and sales growth. • Manage and execute the "Book of Business" program to ensure current and new corporate partnerships are serviced with the highest level of attention and support. • Ensure client sales and needs within the "Book of Business" program are met with exceptional service standards.   Fittings and Alterations • Conduct accurate fittings and pinning sessions to ensure garments meet customer expectations for fit and comfort. • Manage and complete customer appointments efficiently, ensuring all alterations and fittings are performed in a timely manner. • Oversee the fitting process by holding the team accountable for quality and efficiency. • Collaborate with tailors and alteration specialists to communicate customer requirements effectively. • Educate customers on the fitting process and set clear expectations for alterations and delivery timelines. • Maintain a high level of attention to detail during fittings to uphold the brand’s quality standards.   Operational Excellence • Oversee daily showroom operations, ensuring efficiency, organization, and adherence to company standards. • Manage appointment scheduling and walk-in traffic to maximize sales opportunities and optimize customer flow. • Assist in payroll, scheduling, and staffing decisions to ensure showroom coverage and team productivity. • Collaborate with the Showroom Manager to implement and enforce operational initiatives and best practices. • Solve operational challenges proactively, driving continuous improvement and team accountability. • Support showroom visual merchandising efforts, ensuring products are displayed to maximize engagement and sales.   Team Development & Leadership Growth • Act as a leader and mentor, developing the next generation of showroom leaders. • Support recruiting, hiring, and onboarding of new team members, ensuring a high-caliber sales and service team. • Provide coaching and training to team members on sales techniques, product knowledge, and customer experience. • Lead team meetings, training sessions, and development conversations in partnership with the Showroom Manager. • Foster a collaborative and engaging team environment that promotes growth, accountability, and career progression. • Work closely with the Showroom Manager and District Manager on a development plan to transition into a future Showroom Manager role.   Customer Experience • Ensure every customer interaction reflects the brand’s commitment to exceptional service. • Assist in managing escalated customer issues, providing solutions with professionalism and urgency. • Oversee and maintain the fitting and alterations process to ensure accuracy, quality, and customer satisfaction. • Support showroom events and community engagement initiatives to drive awareness and traffic. • Develop strategies to enhance customer retention and loyalty through personalized service and post-purchase follow-ups.   Entrepreneurial Mindset & Business Ownership • Think and act like a business leader, taking ownership of showroom success and identifying growth opportunities. • Collaborate with the Showroom Manager to drive new initiatives and market strategies to increase revenue. • Actively contribute to process improvements, providing innovative solutions to elevate showroom performance. • Partner with district and corporate teams to share best practices and insights for ongoing business development.   REQUIREMENTS: • 2+ years of leadership experience in a retail, sales, or customer-focused environment. • Proven ability to drive sales and meet or exceed performance targets in a high-volume setting. • Strong leadership skills with the ability to coach, develop, and inspire a team. • Excellent communication, interpersonal, and problem-solving abilities. • Ability to work collaboratively and take initiative in a fast-paced, evolving retail environment. • Experience in managing appointments, fittings, and alterations is a plus. • Entrepreneurial mindset with a drive to take ownership and grow within the company. • Proficiency in iOS and MS Office applications. • Flexibility to work evenings, weekends, and holidays based on showroom needs. WHY WORK AT INDOCHINO: • Leadership Development: A role designed to fast-track growth into a Showroom Manager position. • High-Impact Role: Contribute directly to the success of one of our top-volume showrooms. • Collaborative Environment: Work alongside a passionate and high-performing team. • Professional Growth: Gain hands-on leadership experience and career development opportunities. • Customer Focused: Represent a premium menswear brand dedicated to excellence in service and style. Compensation Range: $25-$30 hour