People Business Partner Associate at Indie Campers… · Lisbon

About Indie Campers

Indie Campers is a global leader in road-trip travel, operating one of the largest fleets of campervans and RVs worldwide. With teams spread across dozens of cities and countries, we rely on strong People support embedded in the field to ensure our operations run smoothly, our teams feel supported, and our culture continues to scale across regions.

The People Business Partner (PBP) plays a critical role in connecting field operations with the wider People team, ensuring fair, compliant, efficient, and well-structured people processes for all staff in the region.

Role OverviewThe People Business Partner is the first point of contact for people-related topics across a region or district. This role supports local leaders (District Managers, City Leads, Servicing Leads, Operations Leads) in handling day-to-day HR matters, ensuring proper execution of People processes, and maintaining a strong, consistent employee experience.

This is a hands-on, operational HR generalist role, focused on:

• Recruitment coordination
• Onboarding support
• People administration & documentation
• Employee relations & guidance
• Performance cycle execution
• Compliance & policy alignment
• Supporting engagement initiatives
• Acting as a bridge between the region and the central People team

Key Responsibilities

Recruitment & Onboarding Support

• Support District Managers and City Leads in fulfilling local staffing needs (seasonal, full-time, servicing, rental).
• Coordinate recruitment cycles locally, from job postings to interview scheduling to final documentation.
• Support hiring of Interns, Roadtrip Agents, Back Office, and seasonal staff.
• Prepare and execute structured onboarding processes to ensure new hires are properly integrated.
• Maintain precise tracking of open positions, onboarding status, and workforce planning needs.

People Administration & Compliance

• Ensure the proper execution of people admin processes, including contracts, extensions, terminations, document requests, and file updates.
• Maintain accurate employee records in alignment with organisational and legal requirements.
• Support payroll processes by ensuring correct data submission and timely updates (attendance, leaves, absences).
• Ensure all regional procedures comply with local labour legislation and internal policy.
• Act as the regional point of contact for People policies, providing clarification and guidance.

Employee Relations & Support

• Serve as a trusted partner for employees and local leaders on day-to-day People topics.
• Support conflict resolution, basic investigations, and employee concerns, escalating to senior HR when required.
• Promote a positive work culture and reinforce Indie Campers’ values through communication and team engagement.
• Provide guidance related to policies, holidays, benefits, and internal processes.

Performance & Talent Processes

• Support execution of performance review cycles at the regional level (mid-year, yearly).
• Track completion rates, support leaders with documentation, and ensure timelines are followed.
• Assist People Leads in identifying development needs, training requirements, and potential future leaders.
• Support capability-building initiatives across depots (coaching, SOP adherence, training alignment).

Regional People Operations & Cross-Functional Collaboration

• Work closely with the GM, District Managers, and City Leads to understand workforce challenges and staffing needs.
• Act as the operational link between the field and central People teams (Recruitment, Training, Payroll, Compliance).
• Ensure correct communication flows between regional operations and HQ People.
• Support people-related preparations for seasonal peaks, new depot openings, and in-fleet launch periods.

Culture, Engagement & Employee Experience

• Support regional engagement initiatives (surveys, team events, recognition programs).
• Help implement culture-building actions aligned with Indie Campers’ values and leadership expectations.
• Assist in tracking team sentiment and identifying early warning signs of people challenges.
• Promote a healthy, inclusive, and collaborative work environment.

KPIS

• Recruitment Attainment on time
• % regretted attrition

Experience & Qualifications

• 2–4 years of experience in HR operations, HR generalist, or People Support roles, preferably in fast-paced operational environments (mobility, hospitality, retail, logistics, or similar).
• Strong knowledge of core HR processes, including recruitment coordination, onboarding, employee administration, documentation, and basic compliance.
• Confident partnering with mid-level leaders (District Managers, City Leads, Supervisors) and supporting frontline teams.
• Excellent communication, interpersonal, and conflict-resolution skills, with the ability to build trust and support employees at different levels.
• Highly organised, detail-oriented, and capable of managing multiple priorities with accuracy and speed.
• Strong problem-solving mindset, proactive approach, and calmness under pressure.
• Comfortable with digital tools and HR & Payroll systems
• Fluent in English; additional languages are a strong plus.

Ready to Go Indie?