Specialist-Registration I at Indiana… · Indianapo…

Registration Specialist

Location: Methodist Professional Center (Onsite)
Schedule: Monday–Friday | 8:00 AM – 4:30 PM
Parking: Free parking available in Garage 3

Position Summary

The Registration Specialist plays a critical role in the success of the clinic by ensuring a smooth, accurate, and efficient patient registration process. This position maintains consistent patient flow for providers and works collaboratively with physicians, clinical staff, and fellow team members. Training is provided for the Electronic Medical Record (EMR) system and all job‑specific responsibilities, with optional opportunities to pursue Registration Certification for professional growth.

Key Responsibilities

• Provide excellent customer service to patients, families, and visitors
• Check in patients and schedule appointments accurately and efficiently
• Verify insurance coverage and work assigned registration task queues
• Facilitate patient flow from point of entry through destination in a timely, accurate, and professional manner
• Obtain, verify, and update demographic and financial information to ensure accurate records and optimal reimbursement
• Interview patients to obtain appropriate medical information
• Explain charges, policies, and departmental procedures clearly and professionally
• Validate, enter, and process charges; collect required payments
• Answer incoming calls and appropriately direct patients and visitors

What Success Looks Like

• Positive, patient‑focused energy with a strong commitment to customer service
• Effective collaboration with clinical team members and providers
• Strong organizational skills and attention to detail
• Ability to learn clinic workflows and work independently as proficiency increases

Training & Onboarding

Onboarding includes a structured training experience with ongoing support:

• Required registration training classes
• Insurance training, including proper coverage loading
• EMR and scheduling system training
• Shadowing experienced Registration Team Members
• Hands‑on practice with continued guidance and support

Performance Benchmarks

• 3 Months: General understanding of EMR, clinic workflows, insurance practices, and provider schedules with trainer assistance as needed
• 6 Months: Working knowledge of EMR, clinic processes, insurance practices, and provider schedules with minimal assistance
• 12 Months: Advanced understanding of EMR, clinic operations, insurance practices, and provider schedules; ability to work independently

Team Culture

• Cohesive
• Positive
• Highly collaborative
• Goal‑oriented

Qualifications

Required:

• High School Diploma or GED
• Basic proficiency with Microsoft Office (Word, PowerPoint, Excel)

Preferred:

• Previous experience in a healthcare or clinical setting
• Ability to learn and retain medical coding concepts
• Knowledge of ICD‑10 and CPT coding
• Ability to interpret insurance information
• Familiarity with clinical practices and medical terminology

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.