Customer Service Representative I at Indiana… · Fort Wayne

CUSTOMER SERVICE REPRESENTATIVE I Location: Indianapolis, IN, United States Schedule  • Monday–Friday, 8:00 AM – 4:30 PM  • No weekends or holidays  • Onsite position  Location  • Riley Outpatient Center  Top Responsibilities  • Process and manage internal and external referrals  • Provide phone coverage and respond to patient inquiries  • Deliver high-quality customer service to patients and families  • Maintain a full and accurate clinic schedule  • Respond to patient inquiries via telephone and email, determining appropriate resolution methods in alignment with patient needs and organizational guidelines  • Coordinate issue resolution with internal departments as needed  • Collect and document patient demographic and billing information for scheduling and database entry  Top Skills for Success  • Strong communication and interpersonal skills  • Excellent organizational and time‑management abilities  • Compassion, kindness, and empathy when interacting with patients and families  • Ability to multitask effectively in a fast‑paced environment    Qualifications  • High School Diploma or GED required; no prior experience necessary  • Knowledge of medical terminology and medical coding preferred  • Ability to type at least 30 words per minute  • Working knowledge of computers and basic office technology  • Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care. • IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report. • A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all. • With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence. • At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development. • Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.