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Library Public Services Coordinator at Indian River… · Port St…
Skills
Job Description
Job Description
Library Public Services Coordinator
At Indian River State College, our libraries are more than study spaces, they are hubs of connection, learning, and support. We’re looking for a Library Public Services Coordinator who is passionate about creating welcoming, efficient, and student-centered experiences.
In this role, you’ll lead day-to-day public service operations at a campus library, guiding a dedicated team while helping students, faculty, and community members access the resources they need to succeed.
About Us
Indian River State College is a leading public institution located on Florida’s Treasure Coast, serving students across multiple campuses in four counties. We are dedicated to academic excellence, innovation, and community engagement, offering associate and bachelor’s degrees, workforce training, and continuing education programs.
At The River, we believe every student’s and employee’s story matters. We value the different perspectives, experiences, and talents that come together on our campuses, creating a learning environment and workplace that’s supportive, inclusive, and inspiring. With flexible options online, on campus, and hybrid, we design learning experiences that meet students where they are and prepare them for real-world success. Programs like the Promise Program open doors by providing eligible students with tuition-free access, ensuring every learner has the opportunity to thrive.
Why Join the River
When you join Indian River State College, you become part of a forward-thinking and supportive community where your work truly matters. Your role is more than a job; it’s an opportunity to shape the future, uplift students, and be part of a mission-driven college that is changing lives every day.
What We Offer
At Indian River State College, we value the well-being and professional growth of our employees. Our comprehensive benefits package includes:
· Health & Wellness: Medical, dental, vision, flexible spending accounts, life insurance, supplemental plans, and access to our Employee Assistance Program (EAP).
· Affordable Coverage: PPO/HMO options starting at just $50/month for individual coverage and $180/month for family coverage.
· Retirement Security: Participation in the Florida Retirement System (FRS), plus tax-deferred annuities and Roth 403(b) options.
· Time for You: Generous paid vacation, personal, and sick leave to support work-life balance.
· Perks & Discounts: Reduced rates on services and tickets to local attractions.
· Growth & Development: Professional development programs, leadership training, and opportunities to advance your career.
JOB SUMMARY:
Under general supervision the Library Public Services Coordinator, coordinate and supervise the activities of staff and public services duties at an assigned Campus Library.
SPECIFIC DUTIES AND RESPONSIBILTIES:
- Supervises the Campus Library public services staff and all associated responsibilities, including staff training, scheduling public service desk shifts, developing new procedures to improve customer service, resolving escalated customer issues, and motivating library staff to meet goals.
- Serves as lead for the library’s technology needs by identifying hardware and software updates needed and partnering with College and County IT from request to completion.
- Serves as a liaison to the St. Lucie County Library system, which includes but is not limited to serving on the county’s IT taskforce.
- Collaborates closely with faculty librarians and the Dean to develop and implement an effective communication plan between college, campus, and library stakeholders.
- Serves as a part of the College library public service team, which includes providing excellent customer service to all library patrons and assisting students with basic technology questions.
- Participates in the maintenance of the College and County library collections.
- Completes all other duties and responsibilities as assigned.
QUALIFICATIONS, KNOWLEDGE AND SKILL REQUIREMENTS:
- Bachelor’s degree from an accredited institution or equivalent library experience.
- Minimum three (3) years proven work experience and knowledge of library operations.
- Exceptional customer service, time management, organizational, and interpersonal skills;
- Proven knowledge of Microsoft Office and Windows-based computer applications;
- Ability to be sensitive to patron privacy, copyright law, and intellectual freedom issues.
- Ability to establish and maintain courteous and effective working relationships with colleagues, and the general public.
- This position includes some night and weekend shifts, as scheduled.
PHYSICAL DEMANDS:
This position requires an ability to sit, stand, walk, bend, lift, reach up, stoop, and carry items occasionally in excess of twenty-five (25) pounds. It also requires manual dexterity to operate standard office machines, such as, copier, fax, calculator, telephone, and other equipment as necessary. IRSC expects its employees to follow proper safety standards while employed by the College.