People and Payroll Operations at Index Exchange in London, England, GB

About Index Exchange:

Index Exchange is a globally trusted independent supply-side platform, powering intelligent decisioning that maximizes value for media owners. As a neutral, conflict-free exchange, we help media owners connect more effectively with the world’s leading brands, enabling marketers to achieve stronger performance while advancing efficiency, transparency, and quality across the programmatic ecosystem.

With more than 20 years of industry leadership, we continue to accelerate the ad technology evolution by applying intelligence closer to the impression and reducing waste across the supply chain. Through radically transparent practices and exceptional standards, we deliver long-term value for media owners, marketers, and partners worldwide.

What’s it like to work at Index?

Index is an exciting and fast-paced place to work. You'll be able to feed your ambition, lean into trust and transparency, and feel genuine support from your colleagues. We’re built on our core values and live them each day. They're‌ not just buzzwords.

We pride ourselves on our independence and openness, not only in our technology, but in our teams, too. Our diverse and inclusive culture celebrates how we can leverage our unique differences to help drive Index forward.

We have more than 550 Indexers around the globe dedicated to building a safe and transparent marketplace that provides a trusted experience for consumers, and we’re looking for talented professionals to help take us to the next level.

Are you ready to join the programmatic evolution?

We are growing our global payroll team and looking for an experienced people operations and payroll specialist or manager to support our global people operations.

This role serves as a key operational partner, ensuring payroll inputs are complete, validated, and submitted accurately, while supporting employee lifecycle changes including hires, promotions, transfers, and exits. The ideal candidate brings hands-on experience supporting multi-country payroll processes, strong attention to detail, and a proactive approach to improving workflows and data accuracy in a fast-paced, global environment. We are not seeking a payroll processor, instead we're looking for someone who is strong in HR operations, HRIS administration and employee lifecycle management beyond payroll inputs and outputs.

Key Responsibilities:

Payroll Operations (EMEA & APAC)

• Prepare and validate payroll inputs across multiple countries in EMEA and APAC in partnership with external vendors and internal teams
• Collect, review, and audit payroll-related documentation (new hires, compensation changes, bonuses, terminations, statutory leaves)
• Ensure payroll changes are accurately reflected and submitted within required timelines
• Review payroll outputs, identify discrepancies, and support resolution with vendors and internal stakeholders
• Respond to employee payroll inquiries and provide clear, timely support
• Support payroll reporting, reconciliations, and audit requirements
• Ensure payroll inputs align with employee lifecycle changes

People Operations (Global)

Employee Lifecycle

• Process employee changes including hires, promotions, transfers, compensation updates, and terminations
• Ensure all required documentation is complete, compliant, and properly recorded in HR systems
• Maintain accurate employee data across systems to support payroll and reporting integrity

HRIS & Process Management

• Execute and maintain People Operations workflows within the HRIS (e.g., Dayforce)
• Ensure data accuracy and integrity across all employee lifecycle transactions
• Identify gaps or inefficiencies in processes and recommend improvements to reduce manual work and errors
• Support audits and ensure compliance with internal controls and regional requirements

Employee Support

• Act as a key point of contact for employee inquiries related to payroll, HR processes, and data updates
• Provide clear guidance on policies, timelines, and required documentation
• Ensure a high-quality employee experience through timely and accurate responses

Qualifications

• Minimum of 3 years experience in payroll and/or People Operations in a global organization
• Hands-on experience supporting payroll in EMEA and/or APAC regions
• Strong understanding of payroll inputs, employee lifecycle events, and data dependencies
• Experience working with external payroll vendors
• High attention to detail with strong data accuracy and audit mindset
• Ability to manage multiple countries, timelines, and priorities simultaneously
• Strong communication and problem-solving skills
• Experience with HRIS platforms

Why you’ll love working here:

• Comprehensive health, dental, and vision plans for you and your dependents
• Paid time off, health days, and personal obligation days plus flexible work schedules
• Competitive retirement matching plans
• Equity packages
• Generous parental leave available to birthing, non-birthing, and adoptive parents
• Annual well-being allowance plus fitness discounts and group wellness activities
• Employee assistance program
• Mental health first aid program that provides an in-the-moment point of contact and reassurance
• One day of volunteer time off per year and a donation-matching program
• Monthly town halls and regular community-led team events
• Multiple resources and programming to support continuous learning
• A workplace that supports a diverse, equitable, and inclusive environment – learn more here

Equal employment opportunity

At Index Exchange, we believe that successful products are built by teams just as diverse as the audience who uses them. As such, we are committed to equal employment opportunities. We celebrate diversity of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. Additionally, we realize that diversity is deeper than any status or classification—diversity is the human experience. For those who show grit, passion, and humility—Index will welcome you.

Accessibility for applicants with disabilities

Index Exchange welcomes and encourages individuals with disabilities to apply to work with us.

If you require an accommodation, please share the details of your request and any information how we can assist you with the hiring recruiter when they contact you. Index Exchange will make reasonable efforts to ensure accommodation requests are met throughout the recruitment process.

Index everywhere, Index anywhere

Our corporate headquarters are in Toronto, with major offices in New York, Montreal, Kitchener, London, San Francisco, and many other global cities. As a major global advertising exchange, we are committed to operating as a tightly knit global team and embracing and empowering talent wherever our colleagues may be.