IT Systems Administrator-Associate at Independent… · Buffalo

Summary: Independent Health is a company focused on fostering growth, innovation, and collaboration among its employees. They are seeking an IT Systems Administrator-Associate to assist with the operational support of PBD’s enterprise technology systems, ensuring system availability and integrity while enhancing the customer experience. Responsibilities: - Perform daily monitoring, verifying the integrity and availability of PBD Core systems - Verify completion of scheduled jobs such as backups, restores, patches, and automating recurring tasks - Analyze and monitor technology incidents until final resolution. This will require collaboration with key IT partners when necessary to resolve - Develop, modify, and support batch extracts and APIs and write custom programs using various programming languages - Support IT upgrades, enhancements, new functionality, capacities, performance, cost-effectiveness, and business integrations - Utilize procedures and standards to ensure operational consistency and update documentation as required - Maintain records on repairs, downtime, and configuration changes - Administer server operating systems including performance monitoring, troubleshooting, and preventative maintenance - Assist with disaster recovery and business continuity support - Maintain service level agreements and measurements Required Qualifications: - Associates degree required. Bachelor's degree preferred. An additional two (2) years of relevant experience will be considered in lieu of a degree - One (1) year of experience in supporting computer systems and IT troubleshooting required - Strong knowledge of object-oriented programming - Experience with both relational and non-relational database management such as SQL - Familiarity with ITIL standards and IT Security compliance standards and practices - Ability to define problems, identify solutions, and follow through to completion - Ability to work outside of core business hours which may include nights, weekends, and holidays - Excellent customer service skills, including the ability to be empathetic, compassionate, responsive, resourceful, and conscientious Required Skills: IT troubleshooting, SQL, object-oriented programming Important Skills: ITIL standards Nice-to-Have Skills: customer service skills Benefits: Full range of benefits, Generous paid time off