Regional Support Supervisor - Novato, CA at Independence… · Novato

Summary: The Regional Support Specialist Supervisor provides critical administrative, operational and customer service support to our branch offices, leaders, and agents in their pod of offices they oversee. This role will serve as the first point of escalation for questions and issues. The Supervisor will manage the workflow of the team and ensure there is coverage in all offices. They will provide coaching to the Regional Support Specialists in their pod. In addition to Supervisor responsibilities the role will serve as an RSS in a particular office. The RSS team will work together, spending time each week across a group of offices, providing support in a variety of ways including, but not limited to, processing agent transactions, acting as a liaison with our different departments and business partners, general office administration and customer service. This position plays a significant role in driving the success of our key principle of helping our agents live exceptional lives.

Essential Job Duties:

Lead Expectations:

• Serve as the first point of escalation for questions and issues.
• Manage RSS workflow and employee absences.
• Coach RSS’s within pod as opportunities arise
• Liaison to Branch Managers in your pod
• Support RSS Leadership with performance feedback
• Manage RSS Team huddles in your pod.
• Manage compliance issues.
• Work on special projects as needed

Office Organization (includes, but not limited to):

• In collaboration with our facilities and IT partners, ensure all items in the office remain in working order
• Ensure needed office supplies are sufficiently stocked and organized, mail is distributed
• Greet and direct agents/customers as needed

Agent Support (includes, but not limited to):

• Provide white-glove service for agents and clients visiting our offices, promoting the teams available to support them in their business
• Support Agents with any technology, process or operationally related questions
• Promote a friendly, inclusive office culture that reinforces our agent value proposition
• Work with Agent Onboarding Team as needed to support agent onboarding process

Transaction Support (non CES) (includes, but not limited to):

• Ensure our agents’ transactions are efficiently and accurately processed- commission payments are timely and adjustments are avoided
• Scan physical checks as needed
• Point of contact as needed for following up on missing documentation or escalation of transactional issues.
• Database entry and updates – MLS, Transaction Manager
• Ensure our agent’s transactions are complete for compliance, commission payments are timely and adjustments are avoided
• Systems review of Trident and transaction manager, issue resolutions submitted through OnBase

Branch Leader Support (includes, but not limited to):

• Support Branch Manager as needed with maintaining office promotional items, sales meetings, new agent orientations and supporting office culture

Other Duties:

• Other duties as assigned.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications:

• 2 or more years of in office branch support experience
• 1 or more years customer service experience preferred; Prior Real Estate office experience preferred.
• Strong written and verbal communication skills
• Technologically proficient in all areas including but not limited to familiarity with various operating systems on PCs and Macs and ability to navigate computer software.
• Proficiency with Microsoft Office
• Ability to communicate effectively with different audiences, including agents, branch managers and operational support teams.
• Customer focused, delivery oriented, ability to multi-task.
• Willingness to be “nimble” and adjust priorities as needed.

Anywhere is proud to offer a comprehensive benefits package to our employees including:

• Medical, Dental, Vision, Short-term and Long-term disability benefits, AD&D
• 401(k) savings plan with company match
• Paid Time Off to Include Holidays, Vacation Time, and Sick Time
• Paid Family & Paternity Leave
• Life Insurance
• Business Travel Accident Insurance
• All employees receive access to LinkedIn Learning
• Employee Referral Program
• Adoption Assistance Program
• Employee Assistance Program
• Health and Wellness Program and Incentives
• Employee Discounts
• Employee Resource Groups

About the Company

Coldwell Banker® is one of the world’s leading brands for the sale of million-dollar-plus homes and one of the largest residential real estate brokerage franchisors, with approximately 2,800 franchise and company owned offices and over 99,000 independent sales associates in the United States, Canada and 40 other countries. Coldwell Banker is a subsidiary of Anywhere Real Estate Inc.

Anywhere Real Estate Inc. (NYSE: HOUS) is moving real estate to what's next. Home to some of the most recognized brands in real estate Better Homes and Gardens® Real Estate, Century 21®, Coldwell Banker®, Coldwell Banker Commercial®, Corcoran®, ERA®, and Sotheby's International Realty®, we fulfill our purpose to empower everyone's next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world.

At Anywhere, we are empowering everyone’s next move – your career included. What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction. We pursue talent – strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value our people-first culture, which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together. Read more about our company culture and values in our annual Impact Report.

We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including:

• Great Place to Work
• Forbes World's Best Employers
• Newsweek World's Most Trustworthy Companies
• Ethisphere World's Most Ethical Companies