Client Success Specialist at Indeed in Austin, TX

Your job

In this role, you’ll maintain proactive, personalized client engagement across email, phone, and video, prioritizing live conversations for complex or high-impact needs. You’ll monitor account health daily, identify risks early, and take timely action to prevent churn and protect revenue. You’ll ensure full budget utilization aligned with hiring goals by removing pacing and delivery blockers, and use data and client insights to prioritize work and deliver recommendations that improve hires and ROI while driving adoption of priority products and employer tracking tools.

You’ll meet documented SLAs through clear updates and consistent follow-through, maintaining thorough case documentation to preserve context and resolution paths. Partnering with Sales and internal teams, you’ll leverage resources and escalation channels to resolve complex issues. You’ll continue building product and process expertise through training and real-time application, and contribute in 1:1s by communicating wins, addressing blockers, and owning development goals.

Who you are

• Protect and grow revenue by identifying churn risks and executing retention and recovery strategies.
• Drive measurable hiring outcomes by effectively deploying budgets and delivering data-backed optimization recommendations.
• Deliver a high-quality client experience through accurate communication, clear expectations, and consistent SLA adherence.
• Champion adoption of strategic products and tracking solutions to improve performance insights and attribution.
• Maintain operational excellence through rigorous documentation, case management, disciplined follow-through, and progress toward KPI targets.
• Resolve technical, integration, and tracking issues in partnership with internal teams and external collaborators.
• Partner with Sales to align on client strategy, identify growth opportunities, and contribute to overall team effectiveness and common revenue goals.

Who we are

• Requires a minimum of 2 years of related experience.
• Data Proficiency: Quickly analyze operational data to identify trends, anomalies, and areas for action.
• Unbiased Decision-Making: Formulate data-driven hypotheses and maintain an objective perspective when evaluating information.
• Risk Prevention: Proactively assess account risk and partner with Sales to strengthen account health and results.
• Motivational Skills: Address client issues, identify root problems, and coordinate with internal partners to develop solutions.
• Adaptability & Perseverance: Navigate obstacles, drive change, take ownership, and endure through challenges to execute tasks.
• Continuous Learning & Leadership: Prioritize ongoing self-improvement and take initiative to explore new opportunities and markets.

Our mission

As the world’s number 1 job site*, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers.

Salary Range Disclaimer

The salary range for this role reflects the minimum and maximum compensation for the role. Offers are typically made between the range minimum and the range midpoint. Actual compensation will be determined based on job-related skills, experience, and expertise, as evaluated during the interview process. The range(s) listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), a Paid Time Off policy, and many region-specific benefits. Compensation may also vary based on where a role is performed, as work locations are grouped into geographic pay tiers to reflect cost of labor differences in different geographic markets. Candidates can view geographic pay tiers by location on our career site (https://www.indeed.com/careers/paytiers), and recruiters can confirm how location is considered for a specific role.

Salary Range Transparency

Tier 2 - United States of America 22.12 - 32.69 USD per hour

EEO and Accommodations

Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.

Indeed provides reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please visit https://www.indeed.com/careers/accommodations. If you are requesting accommodation for an interview, please reach out at least one week in advance of your interview.

For more information about our commitment to equal opportunity/affirmative action, please visit our Careers page (https://www.indeed.com/careers).

Privacy Policy

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