Customer Success Coordinator at InAir Studio in Canada, CA

About InAir

InAir is a forward-thinking, fully remote consulting firm with a stronghold in Texas. We are proud experts in Airtable consulting services, partnering with mid-sized to large enterprises. Our mission is to harness the power of low-code platforms, enabling businesses to optimize their workflows, foster collaboration, and achieve ambitious outcomes through Airtable.

At our company, we foster a culture of honesty, responsibility, and accountability. These core values create a successful, innovative, and transparent workplace. Our remote work setting is built on trust, respect, and open communication, allowing team members to shine and grow.

About the role

We are seeking a detail-oriented and proactive Part-Time Customer Success Coordinator (30 hours per week) to join our growing team. This role is centered on maximizing client value and driving long-term retention across our active portfolio. The Customer Success Coordinator will focus on proactively nurturing client relationships and monitoring account health.

Beyond client success, this role includes a vital partnerships component, acting as a key liaison to strengthen our collaborative ties with Airtable. The ideal candidate is organized, empathetic, and eager to drive client outcomes within a tech-forward environment.

Responsabilities

• Manage Airtable Partner Portal updates in coordination with PMs.
• Support onboarding and administrative tasks related to sales operations.
• Help maintain accuracy in client reports, proposals, and partner deliverables.
• Proactively nurture client relationships through regular follow-ups, pulse checks, and strategic check-ins to ensure ongoing satisfaction and success.
• Support quarterly client reviews by preparing account updates, gathering feedback, and documenting action items and next steps.
• Monitor client health and sentiment, identifying potential risks and opportunities, gathering actionable feedback, and escalating insights to internal teams.
• Design, distribute, and analyze Customer Satisfaction (CSAT) surveys to continuously improve the client journey.
• Partnerships: Establish and nurture relationships with Airtable account managers and sales representatives through regular, intentional outreach, coordinated with Marketing as part of our broader partnership strategy.
• Facilitate ongoing communication with key partners, ensuring alignment on shared goals and strengthening collaborative ties.
• Maintain accurate and organized records of all client interactions, account health metrics, and partnership outreach within internal systems.
• Collaborate closely with internal teams (Delivery, Product, Operations, and Marketing) to advocate for client needs and align on partnership initiatives.
• Participate in team syncs to provide updates on client sentiment, account health, and partnership engagement metrics.
• Maintain and update account health scores, stakeholder maps, communication history, and account documentation on a monthly basis to ensure accurate account visibility, renewal readiness, and proactive client management.

Qualifications

• 1–2 years of experience in customer success, account management, client services, or partner relations role, ideally within a tech or SaaS environment.
• Proven ability to build, maintain, and grow professional relationships with external clients and key stakeholders.
• Comfortable working with CRM and collaboration tools (e.g., HubSpot, Slack, ClickUp).
• Familiarity with data management platforms such as Airtable is a strong plus.
• Exceptional written and spoken English (C1–C2 level).
• Strong written and verbal communication skills, with the ability to confidently lead client check-ins and execute partner outreach.
• Highly organized, proactive, and capable of managing multiple client accounts and partnership initiatives simultaneously.
• A team player with a forward-thinking attitude and genuine care for client outcomes and business growth.

If you are passionate about building strong client relationships, driving customer success, and contributing to meaningful partnerships in a remote, tech-forward environment, we’d love to hear from you.