ERP Systems Analyst II at Imperative Care in Campbell, CA

Summary: Imperative Care is a company focused on revolutionizing stroke treatment through innovative technologies. They are seeking an ERP Systems Analyst II to analyze and enhance ERP systems, ensuring alignment with business objectives and supporting cross-functional teams in system implementation and training. Responsibilities: - Review, identify, and execute system enhancements within scope, ensuring alignment with business objectives and technical procedures - Troubleshoot system issues and resolve them based on established SOPs - Analyze and review collected business requirements to provide input into roadmap design - Collaborate with cross-functional teams across functional areas (e.g., manufacturing, sales reporting, payroll, supply chain, CRM) to support the evaluation, modification, testing, and implementation of enterprise-wide systems - Participate in the assessment of potential electronic data processing applications and contribute to the design of proposals that reflect cost, time, and alternative actions to satisfy existing and future corporate needs - With guidance, document, test, and analyze system performance plans and protocols, and provide input for improvements - Assist in defining system specifications, using analysis and diagramming tools to represent business and technical processes; recommend changes based on established standards and procedures - Collaborate with business and IT teams to provide support as a liaison in technology decisions; coordinate and perform assigned tasks related to system upgrades - Support end-user training efforts by assisting in the development and delivery of training during system conversion and implementation Required Qualifications: - Bachelor's degree in information technology, computer science, or related field - A minimum of 1 years of experience working with ERP systems (e.g. QAD, SAP, Netsuite) or equivalent combination of education and experience - Working knowledge of integrating systems with 3rd party web-based applications (e.g. Procure to Pay, Customer Relationship Management, Product Lifecycle Management) in partnership with internal business groups - Working knowledge of regulatory requirements such as 21 CFR Part 11 (FDA), Sarbanes-Oxley (SOX), and quality guidelines (GxP) - Ability to exhibit passion, self-motivation, and successful interaction/communication with a diverse population of end-users and vendors - Ability to effectively and thoroughly troubleshoot issues - Ability to work nights and weekends to provide support as needed - Excellent organizational, communication, and customer service skills with active listening skills - Creative, goal-oriented problem-solver; self-motivated, proactive and collaborative - Comfortable working as part of a team and independently; strong ability to prioritize, adapt, and work under pressure - Able to collaborate and communicate effectively in remote environments Preferred Qualifications: - Experience in a medical device manufacturing environment - Experience supporting one or more of the following groups: Customer Service, Finance/Accounting, Manufacturing, Supply Chain, Quality/Regulatory & Sales Operations - Developing knowledge of relational databases - Some knowledge of Linux - Certifications like CPIM, PMP, or similar Required Skills: ERP systems, QAD, SAP, Netsuite, Relational databases, Linux, CPIM certification, PMP certification, 21 CFR Part 11, Sarbanes-Oxley (SOX), GxP quality guidelines, System integration, Business process analysis, System troubleshooting Benefits: Stock options, Bonus, Competitive salaries, A 401k plan, Health benefits, Generous PTO, A parental leave program