Customer Service Representative I at Impact… · Carrollton

Summary: Impact Property Solutions has been serving multifamily properties since 1988, known for outstanding customer service and quick installation. They are seeking a Customer Service Representative I to provide support to customers by taking orders, answering questions, and resolving complaints.

Responsibilities:
- Answer incoming calls
- Responds to caller’s general information requests and/or inquiries
- Takes accurate customer orders and follow through necessary process
- Enter Floor plans, pricing, and other customer information for new and existing accounts
- Provide timely response to request for information including returning all calls as quickly as possible
- Exceed internal and external customer expectations for quality and service
- Assist with projects on template updates

Required Qualifications:
- High School Diploma or GED Equivalent
- Minimum 1-year of customer service experience required
- Excellent interpersonal and communication skills
- Strong leadership skills
- Excellent email and phone etiquette
- MS office (MS word and excel) and PC fluency
- Ability to work effectively with cross-functional departments
- Strong time management skills and ability to multi-task and prioritize work
- Great attention to detail and problem-solving skills

Preferred Qualifications:
- Flooring Industry knowledge is a plus
- RFMS Systems Experience is a plus

Required Skills: Data Entry, MS Word, MS Excel, RFMS Systems

Benefits: Competitive Health Insurance Plans, Vision and Dental Plan, Company paid life insurance, Generous Paid Time Off Program, 401(K) / Roth plan with employer match, Generous PTO plus paid Holidays