Field Connection Specialist at ImOn Communications in DUBUQUE,IA

Summary: ImOn Communications is a technology provider focused on keeping communities connected. The Field Connection Specialist will install, operate, inspect, maintain, and service high-speed internet and digital phone equipment, while also providing customer support on-site. Responsibilities: - Set-up service for customers, installing, connecting, or adjusting equipment - Test equipment to ensure proper functioning - Travel to customers’ premises to install, maintain, or repair electronic reception equipment or accessories - Measure signal strength at utility pole or customer premises, using electrical test equipment - Inspect or test lines or cables, recording and analyzing test results, to assess transmission characteristics and locate faults or malfunctions - Access specific areas to string lines or install terminal boxes, auxiliary equipment, by climbing ladders or entering crawl spaces - Explain cable service to subscribers after installation and collect any installation dues that are due Required Qualifications: - High-school diploma or equivalent GED or work experience - Valid state-issued driver's license with a driving record that allows employee to be insured by ImOn's insurance carrier - Good Communication Skills: Job Requires effective communication with customers and coworkers - Social Orientation: Job requires being personally connected to customers, colleagues, and communities we serve - Leadership: Job requires creativity and willingness to lead, take charge and offer opinions and direction - Attention to Detail: Job requires being careful about detail and thorough in completing work tasks - Ability to meet company training and safety certification standards - Strong customer service skills - A positive, professional attitude even in challenging situations - Dependability and attention to detail - Ability to work independently and as part of a team - Ability to prepare for emerging customer needs - Comfortable and able to manage multiple projects - Strong attention to detail, exceptional organizations and time management skills are required for success in this position - Excellent interpersonal, oral and written communication skills with a demonstrated ability to articulate relevant information in an organized and concise manner - Must be able to work proactively and independently with minimal supervision - Must be flexible, able to multi-task effectively and maintain composure during high activity periods Preferred Qualifications: - No experience required for Level I - At least 2 years of telecommunications installation experience for Level II Required Skills: Telecommunications installation, Electrical test equipment, Signal strength measurement, Safety certification Benefits: Comprehensive health, dental, and vision insurance, 401(k) with company match, Paid time off (vacation, holidays, and sick days), Company-provided tools, uniforms, and vehicle for field roles, Employee discounts on services and partner programs, Wellness and employee assistance programs