Front of House Leadership Intern at IMCMV… · Atlantic…

Summary: IMCMV Holdings, Inc - Margaritaville Restaurants is seeking a Front of House Leadership Intern to assist with day-to-day operations while ensuring high levels of guest satisfaction. The role involves training staff, managing inventory, and maintaining service quality standards in a fast-paced restaurant environment. Responsibilities: - Ensures the highest quality product reaches our guest and meets specifications - Assists in training new staff members within their department - Assists management with motivating, developing, coaching and counseling staff members to ensure the proper level of service is being provided to guests - Visits all tables during every guest’s meal to ensure guest satisfaction and consistent customer service - Notifies management of low inventory and recommends new inventory - Assists with labor controls and assigning duties to Staff Members - Responsible for reporting any Staff Member issues to management - Responsible for comping and/or discounting guest checks when applicable - Ensures a high standard of service efficiency, sanitation and training - Assists management with opening and closing responsibilities and assigning duties to Staff Members, and including overseeing dining room set up and conducting a walk-through of venue - Ensures that all productivity and quality standards are maintained - Maintains high-level of knowledge regarding the company’s products and happenings, and communicates properly to guests; establishes rapport with all guests through name recognition - Performs other duties and tasks as assigned or determined by management and moves with a sense of urgency - Will participate in weekly classrooms with leadership and work on assignments with other interns - Adheres to responsible alcohol service established by company policy - Understands and utilizes all safety and sanitation practices as defined in the safety program and reports any accidents to management - Adheres to all company policies and procedures as established in the Staff Member Handbook Required Qualifications: - High school degree or GED required - Must be enrolled in a university or college throughout the duration of the internship - Health permit/food safety and Alcohol Awareness. Staff Member is required to obtain cards individually and provide proof of possession prior to first day of employment subject to local laws - Restaurant experience preferred - Leadership or management experience preferred - Excellent written and verbal communication skills - Ability to interact professionally with other departments and outside contacts - Ability to complete a heavy workload and handle multiple tasks in a fast-paced environment with minimal supervision - Good judgment and decision making abilities - Basic computer skills, Word, Excel, and Outlook preferred - Must be able to work in a fast-paced, high energy, and physically demanding environment - Must be able to spend 90% of working time standing, walking, and reaching and 10% of working time sitting - Pushing, pulling and lifting objects from a lower to higher position or moving objects horizontally, from position to position - Feeling or grasping objects of different size and shape - Maintaining body equilibrium to prevent falling while walking, standing or crouching in narrow, slippery, or erratically moving surfaces - Will be required to use physical capabilities including climbing and ascending or descending ladders, stairs, and ramps - Must be able to carry loads greater than 35 pounds and exert up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently - Must be able to communicate clearly with our guests in the primary language of the restaurant, specific to location. (Primarily English) - Hearing sounds at normal speaking levels with or without correction - Specific vision abilities include close, distance, color, peripheral, depth perception and the ability to adjust focus - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals - Ability to effectively present information and respond to questions from groups of managers, clients, and guests - Expressing or exchanging ideas or instructions by the spoken word - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals Required Skills: Restaurant experience, Microsoft Word, Microsoft Excel, Microsoft Outlook, Health permit, Food safety, Alcohol Awareness, Professional interaction